Jim Slavik Email & Phone Number

Beaverton, Or, Us

San Francisco, Ca, Us

New Relic is the leader when it comes to application and system monitoring to optimize applications and systems across a wide variety of platforms and language. As a Cloud Support Engineer, I am an escalation point of support for New Relic’s customers for a variety of New Relic’s products.o Assisted customers with implementation of New Relic’s products in a variety of on-premise and cloud environments.o Technical leader mastering New Relic products and technical topics within the Full-Stack Observability, and Alerting Analytics space, while also maintaining a solid overall breadth of knowledge in order to help customers navigate and optimize the entire NR platform.

Us

Self Study on - Programming Languages: Python, Data Analysis, Data Visualization- Cloud: AWS ( S3, Lambda, EC2 )

Dallas, Tx, Us

• Lead project to migrate 2500 Linux and windows systems from NewRelic, Solarwinds, and Zenoss to a Zabbix monitoring system. • Collaborated across Engineering, Operations and Product teams to build complex products for our network, web application, API and CRM monitoring objectives. • Conducted daily Scrum/Agile meetings for teams technical projects.

Dallas, Tx, Us

• Managed, mentored and lead team of 8 offshore resources responsible for high level troubleshooting and supporting various technologies including Database, Java, Javascript/HTML, CRM and a large Linux environment. • Collaborated with multiple engineering and operation teams to define, architect and development in house applications to support operations and business objectives. • Team player with proven ability to mentor and ramp-up resources within a dynamic operations environment. • Strong analytical and problem-solving skills with attention to details.

Chicago, Il, Us

* Collaborate with client to customize Yesmail's email marketing and analytics application according to their unique marketing objectives and functional requirements. * Responsible for scope, design and implementation of all project work on the team. * Provide day to day assistance to onsite & offshore engineers and production developers to support the teams's accounts.* Supervise team engineer's compliance with engineering guidelines and standards. * Develop specifications for client request for application extensions. * Design & Develop data integration solutions between Yesmail Platform & client systems.* Develop custom reports for clients* Client/team management and account management

Chicago, Il, Us

• Engineered projects that improved data design, and database performance.• Debugger, troubleshooter, QA Guru for the CSE Western Region.• Trained and mentored many team members on Yesmail Enterprise products and development best practices.

Chicago, Il, Us

• Migrated large client databases from the @Once email system and transformed/remodeled the clients solutions to integrate into the Yesmail Enterprise Email Marketing environment.• Major Contributor to Implementation of RFC 3.0 reporting analytics• Debugger and QA engineer for our UI and integration applications.• Implemented training and Knowledge transfer to new Offshore Client Engineering Team.

Managed the Software Systems Test lab for 25 test engineers in the Unix/Linux, Hardware and Windows 2000 server test teams.

Columbus, Oh, Us

Technical support for our Volume Management, Clusters, and File Systems Software Development Teams. Built and configured large test systems.

Associate, Information Services

Education record

High School Diploma