Head of Personal Training & General Manager at True Group. I specialise in shaping a high-performance team with proven track records in achieving hundreds of thousands of fitness training sessions & classes, millions of dollars in Membership & Personal Training sales budget and upholding utmost customer satisfaction.I lead an over 100-member team across 10 fitness centres that contribute to the company’s revenue engine. I focus on business objectives through effective planning, goals setting, analyzing performance data, and projecting future performance. I offer an in-depth understanding of the Membership & Personal Training sales cycle process and operation management. I constantly seek improvement in processes, productivity, and cost.I strive to develop a forward-looking culture within the highly adaptive team to require staff to continually challenge the status quo, experiment, and get comfortable even with failure.******I am a firm believer that:1. An effective communication (2 ways) is the key to building a team for long-term success. As the age-old aphorism goes, “It’s not what you say, but how you say it.”2. After-sale service is more important than assistance before sales that leads to customer retention and opening doors to more business opportunities, where one gets a permanent customer. 3. A company's success cannot be defined solely by profitability. It also lies in contributing back to society and improving the lives of its employees and the community.