Jimson Chua Email & Phone Number

Head of Personal Training & General Manager at True Group. I specialise in shaping a high-performance team with proven track records in achieving hundreds of thousands of fitness training sessions & classes, millions of dollars in Membership & Personal Training sales budget and upholding utmost customer satisfaction.I lead an over 100-member team across 10 fitness centres that contribute to the company’s revenue engine. I focus on business objectives through effective planning, goals setting, analyzing performance data, and projecting future performance. I offer an in-depth understanding of the Membership & Personal Training sales cycle process and operation management. I constantly seek improvement in processes, productivity, and cost.I strive to develop a forward-looking culture within the highly adaptive team to require staff to continually challenge the status quo, experiment, and get comfortable even with failure.******I am a firm believer that:1. An effective communication (2 ways) is the key to building a team for long-term success. As the age-old aphorism goes, “It’s not what you say, but how you say it.”2. After-sale service is more important than assistance before sales that leads to customer retention and opening doors to more business opportunities, where one gets a permanent customer. 3. A company's success cannot be defined solely by profitability. It also lies in contributing back to society and improving the lives of its employees and the community.

Listed skills include Personal Training, Fitness Training, Customer Service, Sales, and 3 others.

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  Northumbria University

  First Class Honours