Jim Wang Email & Phone Number

Copenhagen, DK

Copenhagen, Capital Region, Denmark

Jabra Engage AI is a groundbreaking new software that helps contact centers deliver empathic, consistent customer experiences. By providing real-time feedback to agents, each person is empowered to deliver their best tone of voice on every conversation.I lead the commercial and customer success functions.

United States

Transformed quota distribution for multi-billion dollar business segment using improved validation on machine learning models.Automated workflows in data ETL to double supported userbase with same resources.Built close relationship with stakeholders to translate future market and organization evolutions into product definition. Developed roadmap for.

Greater Seattle Area

Immersion Ventures provides custom travel programs for international students.Led the launch program for 3 new travel products, executing first launch within 90 days.Deployed and managed website and multi-channel bilingual SEO campaigns.

Austin, Texas Area

2015 AMD Executive Spotlight Award for completion of second phase of sales enhancement for global team.Successfully launched overhaul program: upgrading MS Dynamics platform and integrating with existing tool.Responsible for: requirements documentation, change management, testing, training, and documentation.

Concluded first phase of commercial sales enhancement program.Migrated 4 commercial sales teams from spreadsheets to MS Dynamics CRM.Delivered automated reporting and forecasting using predictive models.Received 2014 Spotlight Award.

Built intake framework for new strategic venture capital fund.Formalized lead generation and evaluation process.Identified investment candidates and conducted due diligence through interviews, financial analysis, and technological evaluation.

Strengthened customer relationship and improved workflows.Restarted select nationwide marketing programs by recovering funding lost through process gaps.Hastened rebate turnover by 50% by implementing process improvements with international teams.

Supported growth strategy through selective acquisitions and divestitures.Drove the acquisition of a $5M business and closed 25% faster than target.Supported team on completing 8 other acquisitions valued >$100M.Identified and led divestiture of under-performing business units.

FP&A reporting on daily volume/margin, monthly opex and quarterly board reports. Set budgets for 12 expense categories for over 700 retail locations. Streamlined annual budget process by 2 weeks by developing automated processes with Excel macros.

Master Of Science - Ms, Artificial Intelligence

TBC

Master Of Business Administration (M.B.A.), Entrepreneurship

B.S., Economics