🔷AI Strategy- Established a foundational suite of AI-powered capabilities, facilitating the execution of small-scale experiments to validate their efficacy. Key achievements include content deduplication, creation of industry-specific derivatives from core content sources, semantic search implementation, and automated content tagging using established taxonomies.🔷 Platform Event System- Led the design of a customer-focused solution that enhances data interaction on the Xyleme platform. The Platform Event System (PES) utilizes Amazon Web Service's EventBridge to effectively define, collect, and organize events from various Xyleme applications. This capability enables customers to seamlessly access and integrate these events into their downstream systems for a variety of purposes.🔷Platform Analytics – Conceptualized and developed an engine to ingest, aggregate, and visualize both reuse and productivity data—levels and types of reuse and mix of other dimensions—in a way that helps customers tell their own story.🔷Studio Editor User Interface(UI) – Tasked with reinventing Studio Editor to address loss of sales and drop in user engagement as result of complexity of product, lack of intuitiveness, and product bugs. 🔷Business Development – by expertly understanding market needs and competitive market forces—and define application adaption needs for company to become relevant in the Content Services/Content Platforms category which includes Component and Headless Content Management Systems (CCMS, HCMS).Workflow Automation and Integration – Improved Xyleme's Application Programming Interfaces (API)🔷Product Road mapping – Develop longer-term (1–3 years) product roadmap to prioritize work of development teams.

🔷Consulted and process mapped how clients with complex needs could best use platform to deliver various content (static documents, rich media, HTML, SCORM, etc.) to disparate audiences(employees, non-employees) across different entry points(Learning Management Systems(LMS), Learning Experience Platforms(LXPs), legacy web applications, etc.).🔷Provide direction to product engineers on value add features and/or modifications to the platform in response to market needs and/or customer requests.🔹Research market trends in applicable areas to identify features/functionality that could add value to the Xyleme Platform🔹Solicit customer input on planned feature/product improvements to ensure the outcome provides tangible value🔹Review new features in development to identify gaps and refine code prior to QA🔹Analyze triage tickets to identify common mistakes/trends and make recommendations on ways to improve design of product feature

🔷Accountable for onboarding and implementation of new Fortune 500/1000 to create, manage, and deliver learning content—evaluate Proof of Concept, conduct due diligence, define business requirements and project scope, design and conduct onboarding sessions, develop solutions, and deliver end-user training.🔷Designed a scalable onboarding process that reduced travel needs and slashed project cycle time 50%+ from 12 months to 6 months.🔷Maintained 0% customer churn rate (2017) and 10% churn (2016) in highly competitive market space.

🔷Provided technical/project support, solution design, and customer service for 12 major clients throughout the US and Europe reduced cost 10% by replacing on-site client visits with quarterly virtual sessions.🔷Managed complex and challenging accounts; clients ranged in size from 20–100 users and learning content audiences of $50K–$100K.

🔷Promoted to lead the enterprise-wide implementation of a Learning Content Management System within four corporate subsidiaries (ESI, Omega Performance, Huthwaite, and Forum), utilizing Xyleme software and EMC Documentum solutions.🔷Served as Application Director and Technology Owner and managed $2M+ annual budget.🔷Provided Informa Performance Improvement(IPI) businesses on the Olympus Platform with strategic-level direction to identify, maintain and implement alternative delivery formats in accordance with organizational Point of Views(POVs).🔷Managed execution and maintenance of long-term strategic planning for technology and content platform across IPI companies.🔷Collaborated with senior management, product development leads, and other stakeholders to create an overall architecture and strategy for content development and storage🔷Assisted in the negotiation of vendor contracts including MSAs, SLAs, and SOWs and assumed role of project champion by providing full transparency into the vendor relationships and provide periodic updates to stakeholders

Assignment with AchieveGlobal, an Informa subsidiary.🔷Collaborate with senior management, Product Development, and other stakeholders to create an overall architecture and strategy for programs. Direct best utilization of existing learning technologies, as well development of e-learning standards and definition and maintenance of course development standards for traditional classroom, web-based and virtual training.🔷Transitioned 10% of customary classroom (ILT) courseware to web-based delivery (Virtual Instructor-Led Training- vILT) and migrated a course catalog of 60 programs into an XML-based Learning Content Management System.🔷Increased profit margins and reduced overall custom project timelines 75% by establishing viable workflows and process automation.🔷Received Informa Award for best product/business initiative and 2nd Place Award from the American Society of Training & Development (2009).🔷Directed best utilization of existing learning technologies, as well development of e-learning standards and definition and maintenance of course development standards for traditional classroom, web-based and virtual training.🔷Managed medium to large cross-functional projects within time, budget and quality measurements, through the development and execution of documented project plans🔷Collaborated with marketing and Product Development teams to develop appropriate messaging and positioning language for marketing products and/or delivery formats through a wide variety of mechanisms.

🔷Positioned as Subject Matter Expert (SME) and prepared, developed, and implemented overall training program for SAP ERP.🔷Maintained functional responsibility for training department, including budget, management of staff (FT and Contract), and project governance for all training resource efforts in the Americas Region (North, South, and Central America).🔷Delivered full life cycle training development for US rollout of SAP ERP.🔷Provide consulting to Informa businesses in the UK, Europe, and Far East regarding their adoption of best practices established by the Americas Region.

(Remedy Staffing-Power Train Institute | Ablest | Spherion | Norrell Services)🔷Created and developed standardized new hire training curriculum (Cornerstones) and role-based competency models, to include service, branch management, and/or sales.🔷Accountable for retaining and developing business through the utilization of strategic and consultative sales approach.