Jin Jun Pak Email & Phone Number

Singapore

Singapore

Award:2021 Q2 Spot Award Winner

Singapore

Singapore

- In-charge of a team of 10 coordinators, managing & rostering tasks and coverage among team members in order to uphold support SLA for various Sales teams in the region- Responsible for managing an external third-party team of coordinators in Philippines and ensure support SLA is maintained- Responsible for processing of credit note for erroneous invoices - Point-of-contact for team on system issues faced- Responsible for working with various departments to resolve system issues- Responsible for administrative matters of team membersKey Achievements - Successfully trained a team of 6 agents in Jamaica whom the department has outsourced to

Singapore

- In-charge of a team of 10 coordinators, managing & rostering tasks and coverage among team members in order to uphold support SLA for various Sales teams in the region- Responsible for managing an external third-party team of coordinators in Philippines and ensure support SLA is maintained- Responsible for processing of credit note for erroneous invoices - Point-of-contact for team on system issues faced- Responsible for working with various departments to resolve system issues- Responsible for administrative matters of team members

South West, Singapore

- Responsible for raising Mass License Change requests for license amendment of purchased products- Maintain with the responsibilities of Coordinators on managing the accounts of assigned territories- Responsible with assisting Coordinators on system-related issues - Responsible for mentoring of new-joiners- Perform the role of acting Team Lead in her absence to manage coordinators & ensure that tasks are completed according to SLA provided by Account Managers Key Achievements - Successfully trained 2 coordinators when they first joined the team on the job roles and responsibilities of the position

Singapore

- Responsible for system processing of new and renewing account-managed / licensed customers in the assigned territories (ANZ & India) for Wiley online products through accurate and timely quotation, invoicing, activation and customer reports - Analyse & resolve customer technical problems, online access issues and queries- Responsible for data quality and integrity and information management- Manage customer renewals through excellent communication and organizational skills with internal stakeholders with a view in maximizing revenues and renewal rates - Participated in ERP Roll-out project for the department & contributed as UAT tester Key Achievements - Selected as one of the 5 coordinators to participate in UAT testing for the roll-out of ERP for the department- Selected to assist & support department’s Director during the ERP roll-out project on documentation of the change process

Singapore

- Responsible for managing IT peripherals, software requests, mobile phone requests and all related incident tickets - Responsible for application and termination of mobile phone line for new joiners & leavers- Responsible for coordinating with vendors for quotations of peripherals, softwares & mobile phones- In-charge of procurement & management of inventory for IT peripherals, softwares & mobile phones- Responsible for 1st level troubleshooting of iKiosks machines & video conference services- Perform Return Merchandise Authorisation (RMA) for faulty peripherals - Manage IT peripherals, software, mobile phone & phone extension enquiries from end-users- Provide installation support on IT peripherals & mobile phone set-up to all end-users- Assist the Global Software Asset Management team on ad-hoc projects such as removal of unauthorised software- Responsible for maintaining database of phone extensions for all employees- Responsible for monthly reporting on mobile expenditure- Perform ad-hoc duties & reporting and support projects as requiredKey Achievements - Selected to travel to Unilever Malaysia’s KL office to fill in during colleague’s absence for 2 weeks- Selected to conduct product training for 500 employees on Microsoft OneDrive & OneNote - Design & conceptualise informative handy cards for laptop usage education for all 500 end-users in Singapore office

Singapore

- Liaise with assigned lecturers on setting of the exam papers - Format and proof-read of exam papers - Liaise with external university partners to obtain vetting approval- Assist in counter duties such as providing certificates & transcripts to students & receiving and checking of returned examination scripts after exams has ended

- Promote ‘Businesses for Families’ initiative, program or conference to businesses - Plan, develop and manage information sessions and learning journeys- Co-ordinate the assessment of businesses to determine eligibility for ‘Businesses for Families’ grants- Proof-read, edit, compile and manage the documentation of reports for assessments- Manage maintenance of clientele database- Participate in project management (e.g. We Welcome Families Awards 2013)- Assisted in various duties during the 'We Welcome Families Awards 2013' Gala Dinner event - Performed as co-assessor in various mark assessment on evaluation of businesses on its competency in family-friendly practices- Provide administrative support such as minutes taking, scheduling and recording meetings, preparing agendas and other miscellaneous items for meetings. - Other ad-hoc duties

Advanced Diploma, Enterprise Business Analytics

Bachelor'S Degree, Business/Commerce, General, 67.7

[HD] - Retail Marketing & Distribution 311 [D] - Marketing Research 200 [D] - Consumer Behaviour 201 [D] - International Marketing 250 [D].

Diploma, Food Science & Nutrition, 2.17/4 (Gpa)

Activities and Societies: Applied Science Studies Club Sub-Committee MemberWas part of the Applied Science Studies Club for the Academic.