Jinal Shah Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Completing and maintaining parcel processing records and documentation• Bulk parcel lodgments and sorting parcels

Melbourne, Victoria, Australia

Melbourne, Australia

Project (Netball Australia): • Using Microsoft Excel, exploratory data analysis and data preparation was performed on Netball Australia data.• Tableau dashboard development depicting insights • Prediction models were developed using RapidMiner tool.

Melbourne, Australia

• Answerable to passenger general and directional enquiries • Addressed 200+ passengers queries per day ensuring prompt clarification for service and gathering 5% additional passengers feedbacks to improve customer service

Pune, Maharashtra, India

• Adopted piper software, SharePoint for finding cable issues to fix it, solving technical errors and providing network connections to different geographical locations• Cooperated with planners to identify network related problems and overcome with solution • Client queries and escalations resolved and meet process compliances by preparing the service quality plan

Pune, Maharashtra, India

• Co-ordinate and liaise between supervisors and business operation teams• Received over 50 per day customer inquiries through email and live chat as customer care representative, resolute and closed 95% issues within defined regulation of 24 hours• Initiated floor assistance to other executives in order to lift confidence thus sharpening leadership quality • Team work: coordinated with supervisors to develop potential tactics and increase overall productivity• Establish and maintain short term relationship with customers to build rapport and resolve their issue

Professional Year, Information Technology

Master'S Degree, Business Analytics

Bachelor Of Engineering (Beng), Information Technology