Jinal Patel Email & Phone Number

As a postgraduate in Information Technology Solutions from Humber College, I have developed skills in network administration, database management, cybersecurity, and web development. I apply these skills as an Information Technology Help Desk Support Coordinator at FGF Brands, the leading North American bakery company. In this role, I provide technical assistance and troubleshooting to the employees and customers of FGF Brands, using various tools and platforms to resolve IT issues. I also support the IT infrastructure and hardware of the company, ensuring its reliability and security. I have over three months of experience in this position, and I have successfully handled multiple IT requests and queries, resulting in improved user satisfaction and efficiency. Before joining FGF Brands in Jan 2024, I worked as a Desktop Support Technician at Skyjack Inc. for four months, where I supported the IT needs of the global aerial work platform manufacturer. I gained valuable experience in installing, configuring, and maintaining IT equipment, software, and systems, as well as providing technical guidance and training to the staff. Additionally, I have over a year of experience in sales, retail, and store management, as I was a keyholder at Aveda, a cosmetics company that focuses on natural and sustainable products. I enhanced my customer service, communication, and leadership skills, as I was responsible for opening and closing the store, handling cash and inventory, and supervising the sales team. I am passionate about delivering excellent customer service, solving complex IT problems, and learning new technologies. I am also committed to the values of innovation, quality, and sustainability that FGF Brands and Aveda share. My goal is to grow as an IT professional and contribute to the success of the organizations I work with.