Jing Small Email & Phone Number

Bilingual Customer Service Representative at Charles Schwab Feb 2024 - present Provides world class service to international and domestic clients. Also provide translation services for internal partners and clients in Mandarin/Cantonese language as needed. Shift Leader at Panda ExpressAugust 2021 - April 2023• Facilitated opening and closing procedures, including cash handling, inventory checks, andequipment maintenance.• Ensured compliance with food safety and hygiene standards, conducting regular inspections to uphold quality and cleanliness.• Assigned tasks to team members, delegating responsibilities based on individual strengths andoperational needs.• Addressed customer inquiries, concerns, and feedback promptly, maintaining a positive andcustomer-centric environment.• Collaborated with management to implement strategies for improving operational efficiency andcustomer satisfaction.Acupuncturist's Assistant at Zhanjiang Xiashan Orthopedics and Traumatology HospitalJul 2010 - Sep 2013Assisted Lead Acupuncturist with medical advance session.Int'l Trade Commercial Documentation Specialist at Zhanjiang Sun Win Arts and Crafts Co. Ltd.Apr. 2004 - Dec 2008In charge of issuing Letter of Credit (L/C) for the importation of international raw materials from suppliers that were necessary for day to day functions of manufacturing and exporting wooden furniture and household items. Handled Sun Win and clients' transfer payment transaction requirements terms for domestic and international telegraphic transfer.Prepared and verified over 100 importation and exportation shipping documents were error free and accurate for customs clearance each month.Prepared and verified exportation Letter of Credit terms and conditions conformed to UCP600 guidelines and was applicable for our company.Exportation Sales Representative at Guangdong Zhanhua Enterprise Group CorporationMay 1998 - Apr 2004Supported my team by importing and exporting raw and hazardous materials internationally and within regulatory compliance.Generate sales by introducing our products, negotiated contracts' pricing and terms with oversea customers.Drafted contracts to arrange the beginning to end process which included production, shipment/delivery, international inspection, and compliance.Maintained a long healthy relationship with customers after transaction by keeping in touch with customers and sending samples as well as coordinate visitations and lodging.