Emma L. Email & Phone Number

Waterloo, Ontario, Canada

Waterloo, Canada

817 Equestrian Ct.,Oakville, Ontario

- Coordinate project team, R&D team, and management team to ensure project delivery on time and within budget- Gather requests from key shareholders and interpret into requirements for the R&D team to create system features- Lead User Acceptance Testing(UAT) and create a test case after new software release, validate data accuracy and consistency and provide feedback in a timely manner- Create KPI dashboards and automated project status to support decisions for the project management team - Maintain project records including hardware configuration, shipping and installation information up to a 5,000 vehicle/modem scale with Excel & Access- Reconcile external data with internal data to generate Monthly Data Usage Report for recommending best data usage strategy for clients- Provide weekly canned reports (Utilization Report, Speeding Investigation, Geofence Report, etc.) to provide insights for customers’ fleet management- Record client issues and request into JIRA, provide Weekly Status Report and follow up with support team for a solution in a timely manner- Organize telematics modem installation among various parties to ensure project is on schedule - Effectively manage vendor, customer, and accounting to ensure accurate payable/receivable life cycle

6975 Kenderry Gate, Mississauga, Ontario

Fleet Decision Support Department-Create the ROI model for the telematics project case with fast learning ability, research skill and being passionate about the task -Reconcile data from Fleet Maintenance and Fleet Asset to create and visualize 2013, 2014 Annual Fleet Damage Report for all LOBs in HONI and VP level-Assist Fleet Desicion Support Department to build up business model and prepare supporting documents for 2011 – 2014 Tax Rebate Claim with fast learning skill and good business acumen -Assist Fleet Desicion Support Department to audit vendor monthly billing information, LOB’s monthly fuel usage with high analytical skills and attention to detail-Tailor and issue Telematics Reports to meet and exceed operation expectations from managers across different departments with strong analytical skill and sound business acumen -Create ArcGIS Map to support Fleet Asset team to indicate Fleet Garage Locations with fast learning ability -Successfully collaborate vendors to solve system problems through effective communication skill-Assist project manager on a daily basis, organizing vehicle information over 5000 units, making schedule in a timely manner and coordinating with team members to target potential issues so that plans could be pre-arranged

China

-Exceed customer expectations through strong attention to detail and resolution skills to review and provide suitable and fair recommendations for claim submissions-Generated and verify claim submissions by analyzing the details of each claim to ensure the validity of policy status, the insurability of the loss, who is entitled to the benefit and calculation of benefit payable-Reached goal of business operations by managing five thousand claims during three years with determined organization and time management to create a schedule that would meet the processing objectives of organization-Designed recommendations to improve operational efficiency through the analysis of data from all branches in 16 provinces to evaluate and prepare reports based on the quantity and quality of cases being processed-Contributed to the minimization of case delays by taking initiative to coordinate with the new system development program that reviewed and assessed all areas of claim processing to determine potential improvements-Monitored implementation of new system implementation in four provinces by providing on-site training, coaching and mentoring to ensure a smooth transition-Identified areas for employee training through demonstrated leadership to facilitate employee training workshops and provide mentorship to new employees-Maintained strong performance between Head Office and 16 satellite branches through consistent communication to provide support and updates as required for various claims and new system implementation programs

Master Of Laws - Llm, Canadian Common Law

Master Of Business Administration (Mba), Finance

Bachelor'S Degree, Bachelor Of Laws (Llb)