- Writing the article about problem-solving in each domain and UX/UI analysis for Junior Product Manager every 2 weeks.- Planning for membership format and contents (free subscriber reached 12.4k)https://maily.so/tipster

- Defined the process of WMS(Warehouse Management System) and TMS(Transportation Management System) by on-site investigating of in-house warehouse and other. - Redefined the managing process of member and coupon in CRM by communicating with CS, Sales team and migrated the membership of online and offline users.

- Participated in a full cycle of product ; planning, prototyping, launching, redefining the product and feature enhancement, gathered +6k users at the 2nd prototype v2.0. - Coordinated a cross-functional team and stakeholders using agile methodology, backlog management and sprint meetings, increased 40% of communication efficiency and productivity. - Specified the business goal and requirements, designed wireframes of the minimum viable product for the initial prototype and conducted user tests, updated 20% of UX upon the test feedback. - Led the troubleshooting by building the user’s feedback channel, monitoring it, and putting it backlog at the scrum meeting, updated 10% of new features with user’s feedback and increased registration rate +30% by rebuilding the sign-up & sign-in flow with many iterations.- Operated tech seminars from planning with lecturers to getting feedback of class contents and platform from students, managed 60+ classes, 6,000+ students, average class satisfaction 94%.

- Conducted comprehensive customer satisfaction surveys to understand local customer needs between restaurant and food truck, renewed 15% of dishes from the menu. - Received awards by documenting a manual of customer service for consistent quality service, used for educating new employees. - Operated a monthly pop-up event with chefs working in Michelin restaurants, reinforced the reputation of the restaurant and increased revenues by 5.7k EUR.