Mai Lor Email & Phone Number

• Manages day to day operations.• Follow up with clients to ensure accounts are in good standing.• Assists staff to ensure all tasks are performed to meet the client's customized commercial cleaning checklist.

• Assists in building Data mapping from sources to target for building the data products. • Product information management, utilizes Product Lifecycle Management (PLM) to set up, track, identify and maintaine requirements for new product specification sheets. • Ensure requirements are accurately created and maintained, collect, catalog, and property store samples.• Collaborate with key department and operations leaders to ensure that all purchase orders (PO) are executed and spec sheets are released to vendors in a timely manner.

Charlotte, North Carolina Area

• Served as database specialist; troubleshoot uncatalogued materials due to system errors or lost records, identify record match and update through the use of correct metadata mapping.• Gathered, summarized, and manipulated data from various internal systems, utilizing statistical techniques to communicate insightful Ad Hoc reports.• Identified and optimized the automation process for current serials collection processing.• Responsible for the maintenance of the print serial collection which includes receiving, recording, and processing of newly-received materials, claiming missing and/or damaged materials, binding, and withdrawal of out-of-date or discarded materials. • Provided assistance to Circulation Manager; participated in interview panels, training, staff scheduling, and recommend best practices to ensure branch success.• Facilitated Monday Ad Hoc meetings, technology classes and assist in children and adult educational programs. • Assisted patrons with ready-reference questions, reader advisory, bibliographic instruction, database searching, e-resources, and technology needs. • Provided leadership with superb internal/external customer service through active listening, excellent problem-solving, and decision-making skills.• Collaborated with other staff on projects to create, design, and display informative library resources to the community; increase the usage of e-resources.• As Digital Inclusion Digital Content Team member, assisted in maintaining and updating content for the digital branch.• Participated in the testing, evaluation and integration of the new digital signage technology for usability and effective delivery of library information services across the system.

Charlotte, Nc

• Successfully promoted and increased the usage of library e-resources through ready-reference questions, bibliographic instruction, database searching, and technology needs. • Performed circulation services by utilizing Integrated Library Systems software to create, maintain, and access customer account. Other duties included weeding, shelving, sorting, searching, book displays, book drop retrieval, report preparation, filling requests, holds processing, quick pick-up services, and resolves snags. • Maintained records and conducts monetary transactions. • Assisted sessions for e-readers technologies.Reward & Recognition:• GEM Award 11 2016 – Going the extra mile.• Pearl Award 8 2016 - Initiative and drive. • Pearl Award 7 2015 - Completion of department Worksmart Goals and self-learn digital courses. • Pearl Award 6 2015 - Team player. • GEM Award 4 2015 - Patron nominated for excellent service and going the extra mile.

Charlotte, Nc

• Facilitated effective communication between two parties that do not speak a similar language (English/Hmong) by converting one spoken to another in community-based events and assignments within the education, health, and social services sectors. - Adherence to the Code of Ethics for Interpreters. - Treated all information learned in the performance of professional duties confidential.- Strove to render the message accurately, conveying the content and spirit of the original information, taking into consideration its cultural context.

Charlotte, Nc

• Employee of the month: May 2014• Shift Leader in Training. - Provided leadership and coordinated resources and training. - Conducted store walk-through to ensure store's cleanliness. - Provided support to sales associates during peak periods and when scheduling conflicts arise. - Ensured all registers are balanced prior to opening and at closing. - Responsible for making changes and balanced store account at end of the day.• Trained new employees. • Carried out re-merchandising, display, price markdown duties.• Operated cash register, processed payments in a time-efficient manner and maintains a balanced register. • Provided customer service by greeting visitors and answering inquiries. • Assisted in stocking sales floor, stock rotation, displays and organization of merchandise. • Gave advice and guidance on product selection to customers.• Developed and maintained customer relationships for the ongoing success of the business.

Charlotte, North Carolina Area

• Account Management/Knowledge expert; maintained ownership of 22 accounts, 4 top ten insurance companies (Axa Group, Allianz Worldwide, Generali Group, and Prudential Financial). - Executed cleanup projects totaling $163M in risk volumes in 1Q2011. - Adhered to data integrity and premiums reconciliation processes and procedures at 98% load. - Performed analytical analyses and validated large volumes of electronic and seriatim data for integrity/quality and in compliance with business treaties. - Understand scripts logic and client’s data layout specs, mapped to standard codes and valuation models. - Converted to a standard format, loaded to data warehouse and exported for analysis and management reporting through the use of Data Mining/Data Access. - Identified, researched and resolved violation metrics, quantified impacts, and escalated compliance risks, issues and changes to management and downstream users. - Understand contract languages to identify trends in the business. - Quantified impacts and developed and implemented ongoing analytic tool-sets to trap future occurrences; as needed, input these changes into underlying systems. • Office of Foreign Assets Control Lead Researcher; supervised research team. Liaised between Data Management, Law Department and Headquarter. Performed comparison analysis of violations against high risk customers or entities on FBI, CIA, and Specially Designation National lists. • Knowledge Manager (Livelink/SharePoint); created metadata tagging, administered and coordinated access, set-up and maintained virtual storage folder structures in compliance with Sarbanes Oxley regulation and audits. • SOX compliance trained – understanding of regulator, legal and compliance issues for SOX and audit functions.• Collaborated on and provided data support for special projects such as Actuarial Defects Project, Ernst & Young Research, Prophet’s Premium Rates Reconciliation, and financial impact studies.

Charlotte, North Carolina Area

• Mastery of Individual Cession Billing, Self-Administer Billing, Claims and Retrocession modules. Processed premium payments and reconciled individual billing and monthly Bulk statements daily. - Applied knowledge of accounting principles, updated ledger accounts, statements reconciliation and accounts payable/receivable processes. - Maintained and explained accurate pending premium liabilities, variances, premium suspense, accruals and reserve entries for Financial Department. - Received, managed and processed claim receivables in accordance with established procedures and processes and in compliance with applicable client treaties. - Requested requirements and documents for extensive review of cases to determine validity and liability, note any irregularities for additional investigation. - Worked cooperatively and collaboratively with ceding insurance company, affiliated retrocessionaires, and internal departments to ensure all claims are completed accurately and in accordance with established timelines. - Conducted risk assessments, scenario analysis, and ops loss analysis to ensure correct liability retention.• Member of 90 Days Project; treaties research, data validation and analyses, provided procedures and system enhancement recommendations. Resulted in better data quality and control. Promoted to pilot Data Analysis Team.• CARes Conversion Project; user end tester. Conversion and integration of the claims database to a new platform within the project's time-frame. • Retention Management Project; reviewed and mitigated company volatility by ensuring the company’s liabilities are within internal retention limits. Resulted in a paperless environment.• STAR employee – recognized as the go-to person for keyfile contracts research and demonstrated initiative and commitment in eliminating billings and claims backlog within 1Q of hire.

Charlotte, North Carolina Area

• Received and analyzed payments from policyholders and applies them to premiums, interest, full, and partial loans. • Processed re-allocating funds between same owner/multiple policies, short payments, credit remittance, small balance write off, credit memos, processed and reviewed account adjustments. • Utilized various systems to ensure payment is processed and recorded based upon an assigned line of business, account, product area and/or payment authorization amount. • Provided customer service regarding collection issues and resolved client discrepancies. • Researched, reviewed and addressed billing and payment history inquiries. • Conducted case investigations which included analyzing transaction information, reviewing customer data to ensure federal/state anti-money laundering laws and regulation compliance. - Communicated substantive money laundering or economic risk management cases. - Investigated suspicious transactions and activities of cash payments exceeding $10K. - Documented fraud cases in the case management system, verified if repeated offender and generated reports. - Reported audit findings to management and IRS to ensure Federal regulation and compliance.• Expedited 500+ payments per day, exceeded production quota.• Maintained cleared account suspense daily.• Mastery of Life 70 Products, Whole Life 50, Canadian Payments and CAPS Quotes.• Cross-trained new associates.

Charlotte, North Carolina Area

• Managed data entry and record management, ensuring all approved cases from underwriting were coded, issued, and applied cash to the correct policies promptly. • Ensured policies were consistent with product, plan, and met the company, state, and federal guidelines. • Make any necessary revision of insured’s information before queuing policy for print and bound. • Assessed and rebuilt Not Taken Out policies for re-issue. • Coordinated the flow of incoming and outgoing mails and faxes. • Medical Information Bureau (MIB) coding.• Updated Agents’ licensing information and commission adjustments.• Point person to generate conforming New Business illustrations for New Business Department.• Conducted Quality Assurance/Quality Control - deliverable for completeness and accuracy.

Associate Of Arts - Aa, English

Diploma awarded

Associate Of Science - As, Associate In Applied Science In Information Technology - Information Assurance And Digital Forensics