Jins Thomas Email & Phone Number

Canada

Toronto, Canada Area

o Drive all aspects of projects’ delivery including defining project scope, determining deliverables, estimating project duration, effort and cost, creating detailed project plans, schedules, managing change requests, integration and acceptance testing.o Set up and configure ERP solution software according to clients’ business requirements. Also assisted clients with system implementation, training and post-sales technical support.o Coordinating and working with the team to plan, develop and implement ERP systems and sister products. o Agree specifications and project plans with customers. Held regular progress meetings with the customer, issued weekly internal project reports detailing progress/risks etc.o Often integrating with other modules, integration testing & optimization.o Maintain regular communications with the team and business stakeholders. Ensuring that necessary steps are taken to resolve tasks.o Responsible for preparing test cases and bug reports for the solutiono Maintain a detailed record of activities, resolved and pending issue reports, per project, to present to Senior Leadership and major project stakeholderso Managing multiple projects simultaneouslyo Post-Sales: Creating ERP systems documentation (including as-is/to-be process documentation); Used by the customers and to be used for training purposes. o Analysis and querying the required Microsoft SQL services

Pune Area, India

• As a PM lead for the EDS’s Legacy ISR tool, I played a major role in migrating the Legacy ISR tool to Oracle’s Network Order to Activation (NOtA) tool.• All projects which were entered in the NOtA tool followed the Project Management lifecycle phases – Initiation, Planning, Implementation, Monitoring and Control, Closedown.• Managed and Supported an Oracle Inventory tool which had an annual budget of about $1.5 million and over 10,000 internal users. Interacted with virtual clients and teams located globally. Managed North American and European clients• Facilitated and monitored program issue resolution, risk identification and mitigation plans.• Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management.• Provided presentation and briefing regarding the tools issues and updates to upper management and stakeholders. • Ran Joint Application Design sessions, gathering business requirements, creating a project work plan, building a quality management plan.• Created and distributed program communications and performance reports on a consistent and timely basis, e.g., Weekly Program Scorecard provided to the Leadership Team each Monday and Program Monthly Executive Performance Package provided to the Leadership Team prior to each Executive Steering Committee meeting.• One of the biggest accomplishments was recommending a Tracking and Ticketing system that was successfully implemented throughout HP and used to this day. My recommendation resulted in cost savings throughout the company.• Trained my team of 4 reports and HPs 10,000 users to use the ticketing system (Project Tracker). Tracked the tickets which the team has worked upon, SLA’s scorecards for showing strengths and areas of improvements.• Worked directly with Dot Net Programmers on tool enhancements and fixes, and reports

• Worked for Phoenix Order line process taking calls and helping customers in ordering their products.• Managed a high volume workload within a deadline driven environment. • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. • Managed upset customers, conflicts and challenging situations • Became the lead “go-to” person for new reps and particularly challenging calls on one of the company’s primary mentors/ training of both new and established employees.