Technical Account Manager
Current
Aug 2021 - Present
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Jiro Itagaki Email & Phone Number
Technical Account Manager at Pega Japan K.K.
at
Pegasystems
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✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Technical Account Manager at Pega Japan K.K.
Location
Tokyo, Tokyo, Japan
Company size
Who is Jiro Itagaki? Overview
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Quick answer
Jiro Itagaki is listed as Technical Account Manager at Pega Japan K.K. at Pegasystems, a company with 5714 employees, based in Tokyo, Tokyo, Japan. AeroLeads shows a matched LinkedIn profile for Jiro Itagaki.
Jiro Itagaki previously worked as Technical Account Manager at Pegasystems and Field Application Engineer at Harman International Japan Co Ltd. Jiro Itagaki holds Graduate School Of Engineering, Department Of Materials Science And Engineering from Tohoku University.
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Email format at Pegasystems
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Pegasystems
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Profile bio
About Jiro Itagaki
・3 years' experience in the development of various Web Application systems, databases and networks in multi-system/application environment.・ 10 years' experience in analyzing software bugs, resolving system failure, performance tuning as Technical Support Engineer.・Worked in Florida, USA for half a year. And addressed a lot of highly escalated system troubles which occurred during the overnight hours in Japan.・Able to suggest improvements for customer satisfaction and engineers' productivity.・Able to build good relationship with customers, colleagues, supervisors.・Led a Technical Support Engineer team of up to 10 for one year.
Current workplace
Jiro Itagaki's current company
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Pegasystems
9 roles
Jiro Itagaki work experience
A career timeline built from the work history available for this profile.
Field Application Engineer
Harman International Japan Co Ltd
Jul 2019 - Aug 2021
Product Support Manager
Pervacio Japan, K.K.
Nov 2016 - Jul 2019
Product Support Lead
■ Providing remote support and weekly face-to-face customer support and experience resolving high priority critical incidents.■ Worked in close coordination with sales, pre-sales, consultants, and account manager team.■ Presented demonstrations of Kony's products at "Softbank World 2016".■ Worked as point of contact for all existing customers in Japan.■.
Sep 2015 - Jun 2016
Senior Product Analyst
■ Worked as a member of APAC M3 Tech Support team.■ In charge of technical support for M3 (ERP application). Especially installation, configuration, upgrade, and performance issues.■ Resolved a lot of incidents filed by Japan/APAC/EMEA/NA customers.■ Experienced trouble shooting on IBM System i (AS400).
May 2014 - Sep 2015
Senior Technical Support Engineer
In charge of "Windchill" and "PTC System Monitor".■ Won "Technical Support Engineer of the month" in June 2011 for top-level customer satisfaction and recognized as high performer.■ Proposed/Installed wiki to enhance information sharing among engineers.■ Created a lot of knowledge contents in Japanese and English. Helped customers and other engineers.
Feb 2011 - Apr 2014
Senior Technical Support Engineer
Oracle Japan
In charge of Oracle SOA Suite, Oracle Mail, Oracle File and a lot of other products.■ Resolved a lot of highly escalated software problems as Escalation Engineer.■ Worked in Florida, USA for half a year. And addressed a lot of highly escalated system troubles which occurred during the overnight hours in Japan.■ Led a Technical Support Engineer team of up.
Jun 2003 - Jan 2011
Software Programmer
I & L Software Co., Ltd.
In charge of developing mainly Web Application by using JSP/Servlet/ASP/CGI.■Developed various applications in multi-system/application environment. Here are some of them. - Letter form management system for a newspaper publisher - TV program listing system for mobile phone - Search site for investors
May 2000 - May 2003
Manufacturing Management
Nhk Spring Co.,Ltd.
Managed manufacturing process of automotive parts.■Created documents to be certified according to ISO-14001.■Tested cemented carbide tips for endurance. Selected the best one to manufacture an automotive part.
Apr 1999 - Apr 2000
Team & coworkers
Colleagues at Pegasystems
Other employees you can reach at pega.com. View company contacts for 5714 employees →
RG
Rosita Gentili
Colleague at Pegasystems
Grosseto, Tuscany, Italy, Italy
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MB
Marlee Blose, Mba, Pmp, Csm
Colleague at Pegasystems
Greater Harrisburg Area, United States
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JH
James Hall
Colleague at Pegasystems
Manchester, New Hampshire, United States, United States
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DM
Domenico Maria Giffone
Colleague at Pegasystems
Milan, Lombardy, Italy, Italy
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KE
Karthik Eppili
Colleague at Pegasystems
The Rocks, New South Wales, Australia, Australia
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SS
Sai Sreeja Vadlamuri
Colleague at Pegasystems
Andhra Pradesh, India, India
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PP
Paweł Polanowski
Colleague at Pegasystems
Cracow Metropolitan Area, Poland
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MC
Mahesh Chintawar
Colleague at Pegasystems
Hyderabad, Telangana, India, India
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PM
Philip Mann
Colleague at Pegasystems
London, England, United Kingdom, United Kingdom
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JS
Jeremy Sirour
Colleague at Pegasystems
France, France
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Rosita Gentili
Colleague at Pegasystems
Grosseto, Tuscany, Italy, Italy
View →
MB
Marlee Blose, Mba, Pmp, Csm
Colleague at Pegasystems
Greater Harrisburg Area, United States
View →
JH
James Hall
Colleague at Pegasystems
Manchester, New Hampshire, United States, United States
View →
DM
Domenico Maria Giffone
Colleague at Pegasystems
Milan, Lombardy, Italy, Italy
View →
KE
Karthik Eppili
Colleague at Pegasystems
The Rocks, New South Wales, Australia, Australia
View →
SS
Sai Sreeja Vadlamuri
Colleague at Pegasystems
Andhra Pradesh, India, India
View →
PP
Paweł Polanowski
Colleague at Pegasystems
Cracow Metropolitan Area, Poland
View →
MC
Mahesh Chintawar
Colleague at Pegasystems
Hyderabad, Telangana, India, India
View →
PM
Philip Mann
Colleague at Pegasystems
London, England, United Kingdom, United Kingdom
View →
JS
Jeremy Sirour
Colleague at Pegasystems
France, France
View →
2 education records
Jiro Itagaki education
Graduate School Of Engineering, Department Of Materials Science And Engineering
School Of Engineering, Department Of Materials Science And Engineering
FAQ
Frequently asked questions about Jiro Itagaki
Quick answers generated from the profile data available on this page.
What company does Jiro Itagaki work for?
Jiro Itagaki works for Pegasystems.
What is Jiro Itagaki's role at Pegasystems?
Jiro Itagaki is listed as Technical Account Manager at Pega Japan K.K. at Pegasystems.
Where is Jiro Itagaki based?
Jiro Itagaki is based in Tokyo, Tokyo, Japan while working with Pegasystems.
What companies has Jiro Itagaki worked for?
Jiro Itagaki has worked for Pegasystems, Harman International Japan Co Ltd, Pervacio Japan, K.K., Kony, Inc., and Infor Japan K.K.
Who are Jiro Itagaki's colleagues at Pegasystems?
Jiro Itagaki's colleagues at Pegasystems include Rosita Gentili, Marlee Blose, Mba, Pmp, Csm, James Hall, Domenico Maria Giffone, and Karthik Eppili.
How can I contact Jiro Itagaki?
You can use AeroLeads to view verified contact signals for Jiro Itagaki at Pegasystems, including work email, phone, and LinkedIn data when available.
What schools did Jiro Itagaki attend?
Jiro Itagaki holds Graduate School Of Engineering, Department Of Materials Science And Engineering from Tohoku University.
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