Jiro Itagaki Email & Phone Number

Tokyo, Japan

Within 23 Wards, Tokyo, Japan

Tokyo

日本 東京都 23 区内

■ Providing remote support and weekly face-to-face customer support and experience resolving high priority critical incidents.■ Worked in close coordination with sales, pre-sales, consultants, and account manager team.■ Presented demonstrations of Kony's products at "Softbank World 2016".■ Worked as point of contact for all existing customers in Japan.■ Acted as interpreter for onsite training sessions and WebEx meetings.■ Trouble shooting experience of iPhone, Android, and… Show more ■ Providing remote support and weekly face-to-face customer support and experience resolving high priority critical incidents.■ Worked in close coordination with sales, pre-sales, consultants, and account manager team.■ Presented demonstrations of Kony's products at "Softbank World 2016".■ Worked as point of contact for all existing customers in Japan.■ Acted as interpreter for onsite training sessions and WebEx meetings.■ Trouble shooting experience of iPhone, Android, and Windows devices.■ Installed and configured MySQL, Kony MobileFabric (middleware) on CentOS.■ Familiar with Parallels Desktop on MAC. Show less

日本 東京都

■ Worked as a member of APAC M3 Tech Support team.■ In charge of technical support for M3 (ERP application). Especially installation, configuration, upgrade, and performance issues.■ Resolved a lot of incidents filed by Japan/APAC/EMEA/NA customers.■ Experienced trouble shooting on IBM System i (AS400).

日本 東京都

In charge of "Windchill" and "PTC System Monitor".■ Won "Technical Support Engineer of the month" in June 2011 for top-level customer satisfaction and recognized as high performer.■ Proposed/Installed wiki to enhance information sharing among engineers.■ Created a lot of knowledge contents in Japanese and English. Helped customers and other engineers resolve software issues easily and quickly.■ Provided training regarding Apache, LDAP, Oracle, Java with other engineers in Japan… Show more In charge of "Windchill" and "PTC System Monitor".■ Won "Technical Support Engineer of the month" in June 2011 for top-level customer satisfaction and recognized as high performer.■ Proposed/Installed wiki to enhance information sharing among engineers.■ Created a lot of knowledge contents in Japanese and English. Helped customers and other engineers resolve software issues easily and quickly.■ Provided training regarding Apache, LDAP, Oracle, Java with other engineers in Japan and Shanghai. Show less

日本 東京都

In charge of Oracle SOA Suite, Oracle Mail, Oracle File and a lot of other products.■ Resolved a lot of highly escalated software problems as Escalation Engineer.■ Worked in Florida, USA for half a year. And addressed a lot of highly escalated system troubles which occurred during the overnight hours in Japan.■ Led a Technical Support Engineer team of up to 10 for one year.■ Club Excellence Award in Australia (Sep 2006)List of Experienced Products■ Oracle Portal■… Show more In charge of Oracle SOA Suite, Oracle Mail, Oracle File and a lot of other products.■ Resolved a lot of highly escalated software problems as Escalation Engineer.■ Worked in Florida, USA for half a year. And addressed a lot of highly escalated system troubles which occurred during the overnight hours in Japan.■ Led a Technical Support Engineer team of up to 10 for one year.■ Club Excellence Award in Australia (Sep 2006)List of Experienced Products■ Oracle Portal■ Oracle Internet Directory■ Oracle Content Management SDK■ Oracle Content Services■ Oracle Mail■ Oracle Calendar■ Oracle Mobile Collaboration■ Oracle Discussions■ Oracle Web Conferencing■ Oracle Messenger■ Oracle Connector for Outlook■ Oracle Drive■ Oracle HTTP Server■ Oracle Application Server■ Oracle Container for Java■ Oracle SOA Suite (Oracle BPEL Process Manager/Oracle ESB)■ SQL*Plus■ Oracle SQL Developer■ Oracle Map Viewer Show less

日本 東京都 23 区内

In charge of developing mainly Web Application by using JSP/Servlet/ASP/CGI.■Developed various applications in multi-system/application environment. Here are some of them. - Letter form management system for a newspaper publisher - TV program listing system for mobile phone - Search site for investors

日本 長野県

Managed manufacturing process of automotive parts.■Created documents to be certified according to ISO-14001.■Tested cemented carbide tips for endurance. Selected the best one to manufacture an automotive part.

Graduate School Of Engineering, Department Of Materials Science And Engineering

School Of Engineering, Department Of Materials Science And Engineering