Jitendra Agrawal work email
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Jitendra Agrawal personal email
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"33+ years of experience" in the field of Business Excellence to drive Business Innovation and Improvement 'mindset' and enable people with 'skillset' across multiple industries :Insurance | Banking | ITES | Retail | ManufacturingRecognised as :+Most Innovative Digital Leader - Life Insurance for the Year -2021+India's Top 25 Emerging Tech Leader+India's Most Talented Top 50 Quality Professional +An Innovative Thought and Action Leader to create a People centric breakthrough in Processes and Practices!!+Achieved many awards for successful delivery of Projects/Initiatives/Platforms for organisations, has been speaker & panelist in National and International forums, including co-author a book and published multiple papers.+A Certified Life Coach & Counselor, TQM Facilitator for creating a culture of continuous improvement, drive cross functional mindset & process thinking to achieve business results through impactful projects, design relevant practices for sustainable workplace capability and mentor Innovation and Digitization program viz Center of Excellence for Robotics & Artificial Intelligence, Reimagining Business Initiatives (Innovation) and Interventions for Organisations Development (OD)+At Insurance (India's top growing private insurance), set up managed Center of Excellence, Innovation, Digitisation, Business Process Practices & Projects with use of holistic 'Total Quality' & 'Design Thinking' principles towards delivery of results and making the organisation a Disruptive Insurer.+Holds Inter-disciplanary knowledge and hands on experience of handling complex projects, cross functional initiatives & team spread across multi countries US, UK, Australian and Indian clients, distinct domains, consulting groups and employees of Manufacturing (a leading capital equipment producing org), Service (first retail chain of the country), ITES (a financial risk management solutions & global shared service center), Telecom (world first 3G CRM service provider), BTO (largest global MNC), Banking (India's largest global private Bank).+ Lead Quality professionals and facilitated teams (size 4 to 3000) in managing Innovative ways of Assessment for Process Maturity, Large Scale Change Management, Complex Project Management and Leadership Initiatives in areas of Service Excellence, Quality Assurance, Vendor Management, Business Analytics, Knowledge Management & Technology enabled Process Management in various workplaces. Also set up and managed Shared Services of collection business for a large private sector Bank in India.
Relevanta Solutions Llp (Ras)
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Founder And Cxo Customer Experience OrchestratorRelevanta Solutions Llp (Ras)Mumbai, Mh, In
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Founder & Cxo Customer Experience OrchestratorRelevanta Solutions Llp (Ras) Jan 2022 - PresentIndia+ Digital Transformation Partnership, Advisory and Consulting + Agile Coaching & Competency Building + Accelerated Innovation: Product-Process-Platform+ Biz Excellence Insights & Practices
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Executive Vice President, Business & Service ExcellenceHdfc Life Apr 2011 - Oct 2021Mumbai- Executive Vice President (Apr 2018 to Oct 2021)- Sr Vice President (Apr 2012 to Mar 2018)- Vice President (Apr 2011 to Mar 2012)Instituted 'HDFC Life Way of Excellence'; driving Digital Initiatives (Robotics, AI/ML, Voice BoTs), Operational Excellence (BPM, Assessments, Diagnostic, Project and Change Management) and Sales Channel Program Management (Agency).A 'Service', 'Excellence' and 'Assurance' professional in Banking & Insurance Industry. In a QuEST to enable Leadership in Service Excellence within the organization through institutionalizing projects + processes + practices for business.A 'passionate' professional, 'thought and action' leader and 'creator' of Systematic Innovation, Improvements and Business Excellence frameworks appropriate to business requirements. Enabled IMC RBNQA for the organization and won many awards from prestigious forums in India and Abroad. Also promoted innovative application of Quality through publishing papers, presentation and membership in various prestigious forums viz. IAQ (International Academy for Quality), ISQ (Indian Society for Quality), LMII (Lean Management Institute of India), PMI (Project Management Institute) - Mumbai & Kerala Chapters, III (Insurance Institute of India), MIQ (Mahindra Institute of Quality), Banking Frontier, DL Shah Trust - QCI, Finnoviti, World Quality Congress, Frost & Sullivan, Asian Network of Quality (Bangkok), International Conference of Quality, JUSE (Tokyo), World Quality Forum (Budapest), International Society for Statistics & Probability etc. In the past, also enabled ISO (9K, 27K) certification for organizations & Training based interventions using TQM, Six Sigma, Lean Thinking and application of Common Sense on Project Management achieved significant business results across the organizations. In early part of the career, created signature with QAI, NASSCOM, Voice & Data (BPOrbit), NITIE, NCQR, CG (TQ & VE Con) etc through sharing the concepts and papers. -
Organisational Excellence Group, Lean & Six Sigma Champion & National Head Shared ServicesIcici Bank Jul 2008 - Apr 2011- National Head, Shared Service DSMG - Collection (Apr 2009 to Apr 2011)- DGM, Service Improvement & Innovation Group : Organisational Excellence (Jul 2008 to Mar 2009)Set-up and managed Shared Services for Debt Services Management Group (DSMG) as National Head. Designed and managed a transformational projects to build efficiencies in Non Performing Asset business having PAN India network of branches and teams. The opportunity was to create value thru speeding the recovery process, build cost efficiency and drive compliance in the process. We enabled process effectiveness on the "non core" activities of debt services and managed it as "core". Apart from managing the internal processes viz, Payout, Allocation, Trail, Lien Recovery, Settlement, Receipt Book Management, DRA empanelment, RBI Training for DRA etc the role encompassed managing the third party Call Centers Strategy and direct collection thru the Database Analytics and Field Collection for the Skip customers.Run Lean, Six Sigma and GrassRoot improvement - IMPACT projects, a culture transformation initiative in the bank. A first of its kind initiative to drive bottom up approach and bring about change management with structured problem solving approach coupled with total employee involvement with speed! Over 100 projects successfully delivered for various business groups in a short period with a great recall for the learning and impactful application. -
General Manager Strategic QualityIbm Apr 2007 - May 2008Mumbai Area, IndiaDrive Six Sigma DNA, Effectiveness thru Audit and Compliance, Ideation engine and Knowledge Management. Involved in IBM International Consulting team for leading and managing the India Risk stream. -
General Manager Quality And Business ImprovementTech Mahindra Business Services Jun 2004 - Apr 20073 Global Services Mumbai, IndiaErstwhile known as 3 Global Services (a Huchinson Wampowa Co.), a captive CRM for Australia and UK clients for the 3G Telecom services, first time launched to the world.Driving Quality Customer Experience for UK and Austalia CRM. Led team of 75 Quality Leaders. Create improvement in customer satisfaction score based on Market Probe reports. -
Head Center Of Excellence (Coe) QualityFis Jan 2001 - Jun 2004Efunds International Mumbai India- Head Center of Excellence (CoE) (Apr 2003 to Apr 2004) [Quality, Training and Business Analytics] - Project Leader Mumbai team (Apr 2002 to Mar 2003) [LoBUE Consulting, US a global initiative to 'Fix the Core'] - Service Delivery Leader, Process Excellence (Jan 2001 to Mar 2002)Erstwhile known as E Funds International, USDriven Six Sigma DNA in the organisation, created critcial mass of people for improvement competency and mindset, facilitated high impact projects (showcase at QAI, NASSCOM, West Co.). Delivered unique value for business sustainence and growth across the line of business. As part of Fix the Core - established practices in people and technology domain to drive Center of Excellence in Quality, Business Analytics and Training. -
Manager Quality InitiativesShoppers' Stop Ltd Mar 2000 - Jan 2001Mumbai Area, IndiaDriven Quality Initiatives at Stores by improvising customer service processes using Business Process Re-engineering (BPR) approach and established the standardisation and audit mechanism. Created a culture of process improvement and streamline business and customer critical processes viz. Alteration, Chashering, Exchange process to create competivtive advantage. Facilitated formulating the retail strategy to create multiple stores from current 6 to 30 in 3 years!! -
Dupty Manager Quality, Management Representative (Iso), Facilitator (Tqm)Crompton Greaves Ltd Feb 1991 - Mar 2000Mumbai Area, India- Strategic Initiatives (April 1997 onwards) [as part of CG COSMODE, BLP -Executive MBA ]- Lead Design Thinking of LSIP (Mar'96 to Mar'97)- TQM Co-ordinator for LMD and CG EFQM Assessor (March 1996 onwards)- Management Representative, MR (Mar 1995 onwards) [enabled ISO 9001 Certification, youngest MR)- Dupty Manager, Hitachi QA (Mar 1995 - Mar 1996)- Dupty Management Representative ISO 9001, Lead Green Channel, (Mar 1994 to Mar 1995)- Asst Manager, Incharge IQA (Mar 1992 to Mar 1994)- Management Trainee ( Feb 1991 to Feb 1992)Grew in variety of roles - ISO, TQM, BPR, OD Interventions, Strategic Planning, Vendor Management, Industrial Marketing - new product development, High Impact projects and Lean implementation, driving cost saving initiatives viz. Value Engineering (VE) and Value Added Management (VAM). Learned practices of multiple domains and body of knowledge from peer units, consulting companies, certification body, customers of various industries including collaborator Hitachi Japan. Completed and Executive MBA (Business Leadership Program of CGL), a 72 week long course faciliated by COSMODE and faculties of IIMA and other leading Management Institues of India & abroad. Enabled ISO 9001 cerfification as Management Representative (MR) and managing the Incoming Quality Assurance (IQA) team.
Jitendra Agrawal Skills
Jitendra Agrawal Education Details
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Specilisation In Quality Management -
Cosmode(Business Strategy, Change Leadership, Marketing, Finance, Operational & Supply Chain Management) -
First Class
Frequently Asked Questions about Jitendra Agrawal
What company does Jitendra Agrawal work for?
Jitendra Agrawal works for Relevanta Solutions Llp (Ras)
What is Jitendra Agrawal's role at the current company?
Jitendra Agrawal's current role is Founder and CXO Customer Experience Orchestrator.
What is Jitendra Agrawal's email address?
Jitendra Agrawal's email address is ji****@****ife.com
What schools did Jitendra Agrawal attend?
Jitendra Agrawal attended Indian Institute Of Technology, Bombay, Cosmode, University Of Mumbai.
What skills is Jitendra Agrawal known for?
Jitendra Agrawal has skills like Business Process Improvement, Vendor Management, Six Sigma, Team Management, Process Improvement, Crm, Change Management, Strategy, Leadership, Process Excellence, Management, Business Process.
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Jitendra Agrawal
Bengaluru4yahoo.com, springboard.com, cars24.com, lendingkart.com3 +141573XXXXX
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Jitendra Agrawal
Greater Delhi Area -
Jitendra Agrawal
Transformational Business Leader | Strategic Thinker And Planner | Operational Efficiency Advocate | Strategic Finance Expert | Market Expansion Specialist | Expert In Fund Raising | Visionary Leader In Mer. & Acq.Mumbai1motwane.com -
Jitendra Agrawal
Cfo Save Housing Finance Limited | Save Group | Hfc Vertical | Chartered Accountant | Corporate Finance | TreasuryNorth Delhi
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