Jiten Narayan Email & Phone Number

South Africa

Durban Area, South Africa

• Managing and leading a Team of Managers to drive people and performance to attain the KPI goals. I hold a strong passion for people development which helps increase tenure and decrease turn over across the.
• ︎ Managing absence and churn rates
• ︎ Conduct 121's with team leads weekly/monthly
• ︎ Present WBR/MBR specific to my span
• ︎ Managing payroll budgets in line with target
• ︎… Show more Managing and leading a Team of Managers to drive people and performance to attain the KPI goals. I hold a strong passion for people development which helps increase tenure and decrease turn over across the.

Durban Area, South Africa

Currently working on Business Development and optimizing current processes to maximize outputs within the PI Contact Center. - Trend Analysis, insight & Business recommendations - Optimization end to end across Sales & Services, Retention's, Underwriting & Business Services teams- Innovative ideas to improve growing insurance portfolio to ensure.

Durban Area, South Africa

Durban Area, South Africa

I currently manage the landing process and transition period from training to the operation. I work on the Insurance industry and focus on delivering a effectively structured plan to reduce turnover rates. We focus on embedding career mindsets and supporting individuals reach their full potential.

Durban Area, South Africa

Manage contact centre operations which include improving business processes and overall KPI's. Develop team managers skills to improve consistency. Monitor revenue to ensure measures are in place to reach overall business target and the profit ratio is higher.

Durban, KwaZulu-Natal, South Africa

Manage and develop sales and service staff. Management of overall performance and refine process in call center operations.

Sales department on hardware and tools to achieve targets of 500k monthly. I was an agent subbed to the business.