Jitender K Email & Phone Number

Delhi, India

Gurugram, Haryana, India

- Lead, plan, and participate in Global Security Assessments (GSAs) in specific country, as per GSA schedule/calendar to identify both internal and external risk & vulnerabilities.- Collaborate with internal and external stakeholders for open risk/investigative discussions including but not limited to, process leaders, Legal, HR, Client security focal, etc.- Plan, participate and ensure NNI reviews for the geography/regions assigned are conducted in-line with Sr. Executive and Security Leadership requirements.- Identify, monitor and investigate suspicious activity by employees and/or contractors or third parties working for Concentrix.- Establish employee awareness and training materials, and where necessary assist in specific training as required.- Ensure Insider Risk and Compliance program initiatives in specific country are aligned with Global Security Insider Risk and Compliance objectives and processes.- Preparing and presenting weekly/monthly/quarterly decks and presenting to leadership.- Proactively and regressively monitor/audit/assess/investigate areas such as but not limited to internal fraud, theft of intellectual property, intentional theft of sensitive information, disclosure of sensitive information to unauthorized individuals or group, bribery/corruption, misuse of company information/assets- Responsible for preventing data exfilteration, preventive actions and consequence management.

Gurugram, Haryana, India

- Conducting audits and providing feedback to engineers.- Analyzing data and sharing dashboards with Operations.- Attending client calls to recommend improvements and ideas.- Leading training sessions for new hires and existing teams.- Performing dipstick assessments and distributing awareness materials.- Holding weekly and monthly compliance reviews with Operations and stakeholders to provide performance updates.- Identifying risks, threats, and opportunities within processes, and developing action plans to address them.

Gurugram, Haryana, India

- Conducting audits and providing feedback to agents.- Leading pre-login shift briefings and updating on quality matters.- Performing monthly assessments to ensure team awareness.- Auditing random calls and delivering constructive feedback to agents.- Evaluating BQ performance and identifying areas for improvement.- Analyzing data, managing client calls regarding call silence, and proposing process improvements.

Delhi, India

- Developed and managed quality policies.- Oversaw quality parameters and standard operating procedures (SOPs).- Provided feedback to agents and quality assurance teams.- Conducted internal audits to ensure compliance with client SOPs and SLAs.- Analyzed data, and published internal and external reports and trends with Ops and other stakeholders.

New Delhi, Delhi, India

- Sales Targets Achievement: Meeting or exceeding sales goals and quotas.- Customer Acquisition: Identifying and acquiring new clients or customers.- Client Relationship Management: Building and maintaining strong relationships with existing clients.- Market Analysis: Analyzing market trends and competitor activities to inform sales strategies.- Sales Strategy Implementation: Executing sales strategies and campaigns effectively.- Product Knowledge: Demonstrating deep knowledge of products or services to effectively address customer needs.- Reporting and Documentation: Maintaining accurate records of sales activities, customer interactions, and progress reports.- Customer Feedback: Gathering and utilizing customer feedback to enhance sales approaches and product offerings.

Delhi, India

- Sales Targets Achievement: Meeting or exceeding sales goals and quotas.- Customer Acquisition: Identifying and acquiring new clients or customers.- Client Relationship Management: Building and maintaining strong relationships with existing clients.- Market Analysis: Analyzing market trends and competitor activities to inform sales strategies.- Sales Strategy Implementation: Executing sales strategies and campaigns effectively.- Product Knowledge: Demonstrating deep knowledge of products or services to effectively address customer needs.- Customer Feedback: Gathering and utilizing customer feedback to enhance sales approaches and product offerings.