1. Directly reporting and managing expectations of respective Managing directors of each country related to quarterly key performance indicators (KPIs) and developing key strategies to achieve all metrics on an aligned timeline.2. Collaborating with a global marketing team to understand bad conversion RCA and formulating strategies to overcome them, including renaming copywriting on the driver registration app from data collected from the bad leads dashboard, which increased conversion in paid leads by 45% post-implementation.3. Developed and prepared guidelines for different markets to understand the terminology on the dashboard, deploying effective strategies to combat those issues and provided a threshold to reach by the end of a period, this guided the markets to hit above 95% managed rates consistently. 4. Continuously optimized offline presence team productivity by conducting time-motion study and removing/migrating non-core duties handling from 30% below 10%, eventually over 90% of essential duties were prioritized.5. Responsible for tier 1 markets including the Philippines and Indonesia, the biggest markets for LLM in APAC which contributes to the highest percentage of the overall business.

1. Oversee key metrics of entire driver operations across 6+ markets in APAC, responsible for increasing the productivity of the onboarding team by 70% by implementing simplification of virtual training within the driver onboarding journey, this policy was adopted and proven to be successful across other markets. 2. Requested a dashboard to determine the bad leads originating from different channels, to provide timely feedback, and to make informed data-driven decisions to make adjustments to existing marketing campaigns, this helped to maintain and improve the onboarding conversion by 80% WoW.3. Discovered the business requirement to expand operating hours for offline presence teams to cover weekends which boosted sticker-acquired numbers to hit above 95% of the quarterly targets.4. Conducting regular deposit reduction campaigns to boost deposited driver numbers and reduce friction in onboarding numbers for those price-sensitive drivers. This simple procedure has resulted in high-impact results with low input required and generated 70% more drivers.

1. Monitored and evaluated the thresholds for automatically suspending couriers with an extreme number of issue rates.This led to 2% reduction in incident rates.2. Collaborated along with different colleagues from the Logistic team and coordinated with the team lead in drafting the deck and implementing SOP for training the part time agents in conducting virtual spot checks at 17 different dark stores. This led to reduced account sharing and better compliance of the fleet.3. Created an effective and bulletproof SOP for tacking potential account sharing with illegal workers by real time virtual identity authentication. This SOP is regularly used to handle incoming cases of potential account sharing by illegal workers.4. Developed an automation program for mass terminating couriers in collaboration with the BI team lead, leading to a 90% reduction in manual labour time.

1. Assisted in the comprehensive onboarding process in the recruitment function of the logistic department.2. Supported in enhanced customer service by replying to questions through email and shifts rescheduling adjustments.3. Provided hands off support to the dispatching team located in Malaysia in solving complex tasks.4. Recorded the inflow and the outflow of the equipment distributed using a third-party application to manage inventory