• Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and on-going engagement throughout the customer's lifetime.• Continuously met retentions and adoption targets.• Perform monthly/weekly account reviews to ensure clients are meeting goals and make recommendations to improve metrics.• Analyse and resolve product adoption issues, escalate customer concerns and coordinate with various stakeholders for resolution.• Facilitate customer cadence calls, on-site and/or web trainings• Act as customer advocate to internal teams for concerns and future product roadmaps• Serve as the subject matter expert providing guidance and addressing challenges on work/ project management and collaboration to customers.

• Manage a portfolio of high revenue, long-term clients to ensure success of Mettl Mercer platform and Build strong client relationships to nurture long-term growth and confidence in product.• Being proficient at SaaS (Software as a Service), CRM tools, Microsoft Outlook, Webinars, and other available resources to assist accounts.• Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and on-going engagement throughout the customer's lifetime.• Management of complete end to end project for various implementations and deliveries.• Work closely with the Sales, product teams and other internal teams to share customer insights that inform additional product and service sales opportunities.• Creating cross sell and up sell opportunities from the existing set of clients.• Setting up the KPI for customer success executives• Managing team of 4-5 Customer Success Executives

• Focusing on the growth of existing accounts and the acquiring of new business for Paytm B2B solutions• Conducted online training sessions to new clients and led on boarding process to ensure success rate• Strategized on new business and expanded footprint into existing accounts• Handling complete sales cycle from creating leads to closing for Paytm B2B solutions including cloud, FW, Banking etc.• On boarding clients for Paytm and Alibaba solutions and ensuring success by assisting client in fully utilization of product• Developed relationships with all decisions makers in assigned accounts• Analyse sales pipeline and ensuring monthly and quarterly targets are achieved.• Maintaining sales MIS and presenting to higher management

• Analyze sales pipelines and trends with senior management in order to forecast quarterly sales goals • Held full management accountability for market execution, and sales operations• Analyzed client goals and developed marketing strategies across various mediums to successfully foster trusted brands• Consistently builds ongoing relationships to strengthen partnership with existing clients• Provided onboard training to marketing and sales resources on company tools and systems.• Manage business development and sales pursuit review process• Client facing relationship owner to multiple target market segments• Assessed potential business partners and acquisition opportunities• Lead Generation, Cross-Sell, Up-Sell• Co-ordinate with different stakeholders at different levels for successful implementation of project• Executing Marketing plans, Client Relationship management, Database management, customer success• Managed direct marketing campaign efforts from initial planning & sizing to final campaign reporting & analysis including deep-dives on what worked, what we learnt, and how learnings' will be incorporated in the next round of campaigns• Recommendation of marketing best practices, Campaign management• Worked on oracle Marketing automation tools like Eloqua, Responsys• Analysis of Reports and presenting to higher management• Integration of Eloqua with CRM and other database vendors• Lean 6 sigma certified by KPMG• Certificate in Project management from International Institute of Projects and Program management (I2P2M)

• Monitoring of telecom networks for different KPI’s like call drop, handover etc and provide recommendations for parameter change and addition and deletion of neighbours• Managing team of 10-15 people• Single Site Verification – audit & alignment of parameters after swap, define required neighbours, alarm and hardware issue check • Validation of tools and training on tools like MapInfo, Nexplorer, OSS, Mapmate, Winfiol, ITK and Checkmate – tools used for report fetching, neighbour definition, parameter check.• Collaborating with multiple teams (Planning, Integration, Optimization and Information Technology)• Automation of client processes using macros and co-ordinating with tool development team• Conducting training sessions for entry to mid level employees on various tools and certifications• Possess excellent negotiation, organizational, relationship management, problem solving and interpersonal skills with cross cultural adaptation and creative abilities