Jitender Singh Email & Phone Number

Leeds, England, United Kingdom

Ilkley, England, United Kingdom

• Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and on-going engagement throughout the customer's lifetime.
• Continuously met retentions and adoption targets.
• Perform monthly/weekly account reviews to ensure clients are meeting goals and make recommendations to improve metrics.
• Analyse and resolve product adoption issues, escalate customer concerns and coordinate with various stakeholders for resolution.
• Facilitate customer cadence calls, on-site and/or web trainings
• Act as customer advocate to internal teams for concerns and future product roadmaps

Gurgaon, India

• Manage a portfolio of high revenue, long-term clients to ensure success of Mettl Mercer platform and Build strong client relationships to nurture long-term growth and confidence in product.
• Being proficient at SaaS (Software as a Service), CRM tools, Microsoft Outlook, Webinars, and other available resources to assist accounts.
• Perform initial on-boarding of accounts with enterprise-level customers, ensuring strong adoption and on-going engagement throughout the customer's lifetime.
• Management of complete end to end project for various implementations and deliveries.
• Work closely with the Sales, product teams and other internal teams to share customer insights that inform additional product and service sales opportunities.
• Creating cross sell and up sell opportunities from the existing set of clients.

Noida Area, India

• Focusing on the growth of existing accounts and the acquiring of new business for Paytm B2B solutions
• Conducted online training sessions to new clients and led on boarding process to ensure success rate
• Strategized on new business and expanded footprint into existing accounts
• Handling complete sales cycle from creating leads to closing for Paytm B2B solutions including cloud, FW, Banking etc.
• On boarding clients for Paytm and Alibaba solutions and ensuring success by assisting client in fully utilization of product
• Developed relationships with all decisions makers in assigned accounts

Hyderabad Area, India

• Analyze sales pipelines and trends with senior management in order to forecast quarterly sales goals
• Held full management accountability for market execution, and sales operations
• Analyzed client goals and developed marketing strategies across various mediums to successfully foster trusted brands
• Consistently builds ongoing relationships to strengthen partnership with existing clients
• Provided onboard training to marketing and sales resources on company tools and systems.
• Manage business development and sales pursuit review process

• Monitoring of telecom networks for different KPI’s like call drop, handover etc and provide recommendations for parameter change and addition and deletion of neighbours
• Managing team of 10-15 people
• Single Site Verification – audit & alignment of parameters after swap, define required neighbours, alarm and hardware issue check
• Validation of tools and training on tools like MapInfo, Nexplorer, OSS, Mapmate, Winfiol, ITK and Checkmate – tools used for report fetching, neighbour definition, parameter check.
• Collaborating with multiple teams (Planning, Integration, Optimization and Information Technology)
• Automation of client processes using macros and co-ordinating with tool development team

Msc Sports Business Management

Master Of Business Administration (Mba), Marketing And Operations

Activities and Societies: Joint secretory - sports clubMBA in marketing and operations

Bachelor Of Technology (B.Tech.), Electronics And Communications Engineering

Activities and Societies: Cricket , Badminton , Event management teamB.tech in electronics and communication