14+ years of professional experience with leading names in IT Infrastructure and Business Services. Primarily responsible for developing and driving Strategic Initiatives on IT Service Strategy & Design, Service Transition, Service Operations and Enterprise Service Management.In the past 10 years with TCS, I have been able to lead multiple tool and process implementations and delivery for multiple verticals including Travel, Transportation, Hospitality, Healthcare, Utilities and Energy. Working with these verticals has given me a global experience and exposure. I have worked with leading names in Energy, Utilities and Travel sector. I am currently working as Business Relationship and Development Manager for Canada Region.Also, being a part of the TCS Service Management CoE (Centre of Excellence) has enabled me to assess and design transformation journeys for TCS customers across verticals. Potential roles I see myself playing:Business IT Alignment, Transformation Lead, Service Delivery Manager, Program Manager, Engagement Manager and Business Relationship Manager.Specialities:Digital Transformation, Organizational Change Management, Service Management, Service Maturity Assessment, Business - IT Alignment, Transition Management, Service Delivery, Pre-Sales and Solution.