I have 15 years of experience both in business and support functions in the banking Industry (Sales/collection/Operation, Third Party services like CD loan, Personal loan and Credit card). Presently working with Idfc first bank Ltd as Branch Manager and have experience with HDB financial services Ltd as Area Sales Manager (ASM) and heading Two States business with book Size 15-18 Cr.Unsecured Personal Loans per month.I am managing team of 100, including Senior Sales Manager,Sales Manager, Telemarketing officer and Sales officer.Have a strong background in Sales, Operations, Collection and Customer service in banking and associated products. Prior tothis worked I have experience with HDB Financial service Ltd for ~4 year and wishfin for 1 year and Home credit India for 4 years handlingvarious operations, collection and sales roles. Professional accomplishment: -•Promoted as Area sales Manager with HDB financial services Ltd. • Awarded as “Best Territory Sales Manager” Apr’21 in HDB financial services Ltd.• Best Team leader awarded consecutively for 5 quarter in Home credit India finance P. Ltd., Gurgaon (Haryana).• Promoted as Sr. Team Leader with Home credit India Finance Pvt. Ltd, Gurgaon (Haryana).• R&R Target achieved in month o0f Feb-2012 & Jun-2012 with Vodafone Delhi Process in Vertex info solution P ltd.
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Senior ManagerIdfc First BankDelhi, India
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Branch HeadIdfc First Bank Sep 2023 - PresentDelhi, India -
Area Sales ManagerHdb Financial Services Ltd. Oct 2022 - Nov 2023Delhi, India -
Territory Sales ManagerHdb Financial Services Ltd. Jun 2020 - Oct 2022New Delhi, Delhi, India
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Assistant Relationship ManagerWishfin.Com Apr 2019 - Feb 2020Noida, Uttar Pradesh, India -
Sales Operations ManagerNetambit Infosource & E-Services Pvt. Ltd. Jun 2017 - Feb 2019Noida, Uttar Pradesh, India -
Senior Team LeaderHome Credit India Nov 2013 - Jun 2017Gurgaon, IndiaDomain Expertise:-- Loan dept. /sales dept. - Service level Agreement- Customer Service-Inbound/Outbound - Team Management- Dialer Management- GenesysKey Responsibility Areas:-handled various kind of outbound campaign with leading MNC.sound experience of Team handling & managerial skill,and having knowledge of PPT preparing, presentation with MS Excel.With a M.B.A+PGPM.AchievementsProfessional accomplishment:- Best Team leader awarded consecutively for 5 quarter in Home credit India finance P. Ltd., Gurgaon (Haryana).o Quarter 4 -2014o Quartet 1,2,3 & 4 -2015 Promoted as Sr. Team Leader with Home credit India Fiancé P. Ltd, Gurgaon (Haryana). -
Team LeaderVertex Customer Management India Pvt. Ltd.(An Altruist Group Company) Oct 2009 - Oct 2011Noida Area, IndiaKRA:--Responsible for leading a team of 20-25 advisors with several campaigns (First Bill Calling, HealthCheck Calling, MNP Calling & GPRS Calling) for VODAFONE Process.-Responsible to meet the entire business target given by the client.-Responsible to complete the forecasted billable hours in given timeline.-Responsible for complete client interaction and discussing process specific issues.-Disseminating Policy and Process or any new update across the agents with the help of Q & T Team.-To identify areas of concern and under performance and take corrective measures.-Internal Quality / CSAT (As per monthly glide path/stack target)Professional accomplishment:- RnR Target achieved in month of Feb-2012 & Jun-2012.
Jitendra Arora Skills
Jitendra Arora Education Details
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Finance, General -
Bikaner University,RajasthanBachelor Of Science (B.Sc.)
Frequently Asked Questions about Jitendra Arora
What company does Jitendra Arora work for?
Jitendra Arora works for Idfc First Bank
What is Jitendra Arora's role at the current company?
Jitendra Arora's current role is Senior Manager.
What schools did Jitendra Arora attend?
Jitendra Arora attended Symbiosis Institute Of Management Studies, Bikaner University,rajasthan.
What skills is Jitendra Arora known for?
Jitendra Arora has skills like Bpo, Screening, Employee Engagement, Soft Skills, Sourcing, Vendor Management, Team Management, Talent Acquisition, Operations Management, Technical Recruiting, Management, Outsourcing.
Who are Jitendra Arora's colleagues?
Jitendra Arora's colleagues are Roshan Pal, Rahul Gaund, Krishna Kumar Banjara, Basanta Sethy, Manoranjan Pasayat, Bharat Solanki, Bhawani Sinha.
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Jitendra Arora
Bengaluru2gmail.com, nagarro.com -
3gmail.com, gmail.com, iciciprulife.com -
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2gmail.com, huawei.com -
Jitendra A.
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