Jitendra Keshwani Email & Phone Number

Pune, Maharashtra, India

Passionate & insightful Leader with 14 years of extensive experience having an oversightof Sales Operations and Business Intelligence - AI / ML, Service Delivery, Data Governance,Stakeholder Management,BID Management and Project Management across variousdomains and verticals with a motivation to drive productivity, profit & efficiency goals throughproactive & hands-on leadership. Actively looking for Leadership roles to enhance operations,develop & drive Strategies with a decisive leadership style and proven skills in building anddirecting strong teams to achieve challenging objectives

Pune Area, India

•Serving as Senior Business Analyst for EMEA Region – Reporting, COE, Analytics as a Service, Successfully led the entire Partner Program process smoothly, which involved centralizing the process. •Work with Sales Managers, other Salesforce.com(SFDC) admins, and IT Help Desk to provide user support for supported applications and business processes.•Understand the business requirement, share business related analysis, work flow analysis, outlined problem, figuring out the opportunity and solution for business.•Work with development teams to implement framework for continuous measurement and reporting, drive metrics analysis, root cause analysis and corrective actions.•Drive the analysis and project management of potential opportunities, assessing markets and developing options for use in new market initiatives.•Provide technical guidance and consultation services to stakeholders.•Work closely with the Business client and project manager regarding decisions and directions concerning the Business.•Handling monthly, weekly & daily creation of report through in-depth analysis and providing the actionable information to the concerned department.•Expertise in Microsoft Excel, Power Point, VBA(Macros),SQL(Basic),Power BI(Data Visualization),Salesforce(SFDC) (Admin,Reporting/Dashboard)•Define & improve processes, Release new reporting templates and dashboards.•Possess a rich experience in handling Teams and People Management based on technical platform Power BI, IBM Cognos, Salesforce(SFDC) (Admin), SQL, SOQL (Salesforce(SFDC) Reporting), Work Bench Tool, Excel and VBA.•Work with Operations, Finance and IT teams to prepare the Revenue Churn and Forecast Model.•Actively involve and responsible for Quarterly Business Reviews with Executives, Supplier Account Teams, Strategic Sourcing Leadership and all relevant Internal and External stakeholders.

Pune Area, India

Core Competencies:-Project Management/Data Management/Business Management Working as Demand Account Executive a strong link between CompuCom account executives and US clients. Arranging weekly and monthly conference calls with US clients, presenting Business Reviews and Reports.  Day to day interaction with Onshore Team and provide the reports as per requirement. Expertise in Microsoft Excel, Power Point, VBA(Macros),SQL(Basic),Power BI,Data Visualization Efficient in maintaining records pertaining to income, expenses, fund transfers and other financial transactions, reconciliation of billing records as well as income projections through quantitative theories Ability to analyse financial data and prepare financial reports (invoice). Managing records of discussion with customer and business managers Handling monthly, weekly & daily creation of report through in-depth analysis and providing the actionable information to the concerned department. Define & improve processes, Release new reporting templates and dashboards. Work closely with the Business client and project manager regarding decisions and directions concerning the Business. Preparing and presenting monthly presentation of the projects being handled.  Analysed market data using Microsoft Excel summarized findings through charts and written reports. Ability to work within challenging environment with tight delivery timelines• SQL commands such as SELECT, UPDATE, DELETE, INSERT, WHERE • Excel Functions, Pivot Tables, Formulas, VLOOKUP, HLOOKUP etc. Power BI:- Personalized Bookmarks, Export Report Server PowerBI report to pdf, word, PowerPoint, Drill Down,Slicer,App-Base Work, Dashboard Makeover.• VBA/Excel Based Automations :- Macros:-Expertise in Creating and editing existing Macros for the organization. • Sales Force:-Development of Reports, Alteration of Reports, Admin Work

Pune Area, India

Key Deliverables:• Establish strong employee management practices to build and improve internal brand equity• Managing Operations metrics. • Facilitated employee development and retention initiatives through a comprehensive need assessment and enterprise wide implementation• Facilitated design and implementation of an “Engagement Model” focused on creating a learning environment and a retention strategy for employees• Managing periodic client reviews (Weekly, Monthly & Quarterly)• Driving process improvement projects across programs• Schedule briefings for the teams, Monitor Roster adherence, ensure timely and accurate reporting of absenteeism.• Establishes and sustains ways for team members to complete their tasks • Uses multiple problem-solving methods; data analysis• Creates communication channels between team, Sponsor, and all other organization departments • Updates Sponsor on project progress

Pune Area, India

Key Deliverable:• Managing operations metrics for Tata Docomo• Managing periodic client reviews (Weekly, Monthly & Quarterly)• Driving process improvement projects selected programs • Introduced employee retention program through different engagement activitiesSignificant Highlights:• Streamlined the entire training function deliverable • Successfully managed 25 plus CSAs within 3% attrition rate• Achieved 100% compliance score of ISO 9001 external client audit for Process ( Rest Of Maharashtra Circle) • Successfully completed various skill enhancement training for the team. (Conflict Management, Coaching and feedback & Basic Analysis training).• Instrumental in managing client expectations & single point of contact for all escalation issues

Indore Area, India

Key Deliverable:• Managing Operations matrices for Idea –An Aditya Birla Group Company• Managing periodic client reviews (Weekly, Monthly & Quarterly)• Driving process improvement projects selected programs • Provide status reporting of team activities against the program plan or schedule• Keep the project manager and product committee informed of task accomplishment, issues and status• Serve as a focal point to communicate and resolve interface and integration issues with other teams• Escalate issues which cannot be resolved by the team• Provide guidance to the team based on management directionSignificant Highlights:• Awarded as the best “Manager ” • Efficiently conducted Coaching and feedback.• Get Pat On Back by CMD

Bachelor Of Laws - Llb, Criminology, A

Master’S Degree, Business Administration And Management, General