Highly motivated Customer success Associate seeking a challenging and responsible position in healthcare device operations in a well reputed company to enhance my personal skills towards perfection, in growth oriented professional organization which recognizes and values individual’s contribution. I am equipped with extensive customer service and operations experience with track record of driving increased productivity, improving user experience and elevating company profile with good understanding of the job. Experience of creating a value of potential customer across domain.
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Managing PartnerShree Ramdev ChemicalJaipur, Rj, In
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Customer Success AssociateDozee Sep 2022 - PresentChandigarh, IndiaHandling Government and Private Account of Rajasthan , Punjab, Chandigarh,MadhyaPradesh, Mohali and Delhi.Supervise and direct onsite engineerManage field activitiesResolve onsite malfunctionInstall new systems and technologyEnsure proper adoption and utilisation of SystemEnsure proper maintenance of onsite equipmentAnswer all customer queries.Organized training and assisted the customer to understand the product. -
Customer Success AssociateDozee May 2021 - Sep 2022Jaipur, Rajasthan, IndiaSet a training session for medical staff & medical Officers ( medical superintendent, hospital director, head of departments, IT head, nursing superintendent etc) about device handling, setup the devices, follow-ups and feedbacks, meeting medical officers, staff management, staff motivation, CRM, troubleshooting. such a build balanced relationship with all of them, due to which the environment there becomes friendly and they accept the product very quickly.•Provided on-site field technical support, including, but not limited to, end-user problem solving. • Provided support for new product development and product trial and converters and end-users. Prepared and conducted technical sales briefings for customers and company representatives.• Attend local promotional activities, such as exhibitions, congresses, seminars and workshops. Design local product promotion toolkits. • Work with engineering team to develop and optimize product attributes to achieve maximum customer preference in targeted segments. • Perform in-house product demos to customers as needed, and product presentation. Work together with the sales team and distributors to set up reference sites. Assist sales team and local distributors in introducing the Company's product to potential customers, carry out product presentation and demonstration, deliver satisfactory solutions to customer's questions and queries.• Performed preventative maintenance on the system and validated it.• Scheduled all customer visits prior to the call and visited the site in case of complex problems.• Coordinated with the support department and performed all actions as suggested.• Organized training and assisted the customer to understanding the product. -
Senior Sales ExecutiveDoctors Panel May 2020 - Apr 2021Jaipur, Rajasthan, IndiaCustomer lead generations, Dr’s profile creation and training about app, meetings with doctors, data sheet management, database generation, CRM, Business development
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Senior Sales And Operational ExecutiveMillennium Innovater Exhibition Pvt.Ltd. Nov 2019 - Apr 2020Jaipur, Rajasthan, IndiaManaged trucking operations by fixing rates and delivery order for a particular route, Vendor management, documentation and quotation, Logistics data mining.
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Sales ExecutiveSbi Capital Markets May 2018 - Jul 2019Jaipur Area, IndiaCustomer lead generation, Demat account registrations, customer relationship management, Trading awareness, SIP, IPO
Jitendra Kumar Education Details
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Rajasthan University Maharaja College JaipurBiology, Chemistry,Botany,Zoology
Frequently Asked Questions about Jitendra Kumar
What company does Jitendra Kumar work for?
Jitendra Kumar works for Shree Ramdev Chemical
What is Jitendra Kumar's role at the current company?
Jitendra Kumar's current role is Managing Partner.
What schools did Jitendra Kumar attend?
Jitendra Kumar attended Rajasthan University Maharaja College Jaipur.
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Jitendra Kumar
Co-Founder And Executive Director At Emiza Supply Chain Services Private LimitedMumbai3yahoo.co.in, rediffmail.com, allcargologistics.com -
Jitendra Kumar
Talent Expert (Lead) @ Collabera | Hiring Digital Talent To Shape The Future | President’S Club WinnerNoida -
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Jitendra Kumar
Bengaluru
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