Team Leader
CurrentImplement & ensure 100% end-to-end process compliance for all products approved for launch under the portfolio.Maintain and track quality complaints for the portfolio of products and conduct RCAs and CAPAs for continuous performance improvement.Manage, train and develop a team of Quality Assurance & Quality Control people with presence across the region for prompt and cost effective quality monitoring, response and management system.Ensure allocation of resources for quality work in both Quality Assurance and Quality control functions through a robust mechanism to maintain a balanced approach to scrutiny.Develop, manage & update the specification and recipe/formulation database for raw material and finished products for the entire portfolio of private label products.Continuously review the process to make it more effective and optimize monitoring & cost.Maintain and manage the control sample inventory to review any complaints.Compliance of ISO17025, ISO9001Conducting regular 3rd party facility audits, production batch audits and product approvals to ensure the quality consistency delivery.Performing microbiology vendor audit and evaluation for non-compliance report.Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.Assuring customer audit as well as regulatory (GMP, NABL, WHO, ISO 17025) quality audit compliance at laboratory.Worked with business development team to ensure customer specification were satisfied.Quarterly quality management and management review meeting.Handling Consumer complaints and internal customer complaintsMonitoring laboratory QMS for trending and improvement purposeLearning the Quality Improvement Projects, continual improvement and six sigma projects in the factory by online course.Worked with team to identify areas of improvement and devised solutions based on findingsStreamlined workflows for increased efficiency, reducing turnaround times for critical tasks