Jitendra Kumar Email & Phone Number

Gurugram, Haryana, India

Working as Product Engineer 2 (L3), responsible for handling Software related issues over Linux platform (systems and servers) and also responsible for all change management and release upgrade activity.Automate various tasks through a shell script.Tuning of Ameyo Application for maximum productivity in Predictive, Preview, and Progressive dialing. Installation of complete Contact Centre Suite on client's premises.Installing, supporting and maintaining servers or… Show more Working as Product Engineer 2 (L3), responsible for handling Software related issues over Linux platform (systems and servers) and also responsible for all change management and release upgrade activity.Automate various tasks through a shell script.Tuning of Ameyo Application for maximum productivity in Predictive, Preview, and Progressive dialing. Installation of complete Contact Centre Suite on client's premises.Installing, supporting and maintaining servers or other computer systems; planning and responding to service outages and other problems.Creating & managing various types of change activity plans,creating Plan Of Action (POA),sharing SOP with clients, resource coordination and delivery as per specified time frames.Perform database (Postgresql) administration tasks such as backup, restore, migration, replication, vacuuming and reindexing.Installation and configuration of media cards like Sangoma, Digium into a call server.Installation, configuration, and troubleshooting of other media gateways devices like Patton and sangoma.Installation and configuration of IP Phones and softphones like Zoiper, X-lite Work on several types of tools like putty, VNC, Wireshark and TCPdump.Installation, Configuration and troubleshooting of various types of OS (Linux and Windows).Designed & implemented customization like VR's, Report's and Automation Modules Customer interaction for requirement gathering and application consultancy Installing, supporting and maintaining servers or other computer systems; planning and responding to service outages and otherproblems.Fixing vulnerabilities by patching, upgrading the OS & firmware Show less

Gurugram, Haryana, India

Manage multiple AMEYO/SAN/NGUCC Dialer Setups and location.Manage Administrator profile for Ameyo to handle the operation and client requirement and manage issues.Understand the client and operation requirement and help end to end Implementation to fulfil the requirement of client in Application including SMS Integration, API Integration ,3rd Party CRM Integration/Node flow etc. SIP/PRI configuration and log monitoring during troubleshooting for any issue… Show more Manage multiple AMEYO/SAN/NGUCC Dialer Setups and location.Manage Administrator profile for Ameyo to handle the operation and client requirement and manage issues.Understand the client and operation requirement and help end to end Implementation to fulfil the requirement of client in Application including SMS Integration, API Integration ,3rd Party CRM Integration/Node flow etc. SIP/PRI configuration and log monitoring during troubleshooting for any issue. Database management includes Maintenance, Replication, Update, creation, Indexing, Vacuuming Etc.Creating/Managing/Updating ACD/AOD/Voicemail/SMS. Integration with Database.Responsible to manage the Technology of various locations for end-to-end Client Support as a Team member.Monitored the call campaigns to increase the percentages with the help of the available resources by using AMEYO. Maintained records of daily Dialer download to ensure that the efficiency of the outbound calling is not affected it include voice logs download and purging as per the client’s retention policy agreed by Management.Monthly/Weekly Review of Helpdesk tickets on Uptime with the Top Management of the Organization. Managing of Direct Team Members/ Call Centre Team/ Backend support team/ Various Interdepartmental support aspects to meet the Service Delivery SLA. Handle ISMS Audit (Internal and External) for continuous Performance Improvement aspect and close Open points on time. Resolution of Customer Issues well within the norms and communicate to the customer.Working across all the IT disciplines including hardware, software, telephony, video teleconferencing, and connectivity.Work on different projects and ensure delivering of the project against timelines.Manage the Asset inventory/Diagram for network/servers all equipment related the IT. Show less

Gurugram, Haryana, India

1 Managed Local area network with XP\2k3\win7\win8\Win10\Linux. 2 Microsoft Outlook, Printers, Scanners, Wi-Fi Router Wireless Data Card and other System & Software’s Installation, Configuration & Troubleshooting.3 In case of internet issue or Link down need to log the call with vendor and follow-up till closer. If required, then need to escalate the same to as per the escalation matrix.4 Coordinate with System Vendor.5 Configure Mails in Outlook Express, and MS… Show more 1 Managed Local area network with XP\2k3\win7\win8\Win10\Linux. 2 Microsoft Outlook, Printers, Scanners, Wi-Fi Router Wireless Data Card and other System & Software’s Installation, Configuration & Troubleshooting.3 In case of internet issue or Link down need to log the call with vendor and follow-up till closer. If required, then need to escalate the same to as per the escalation matrix.4 Coordinate with System Vendor.5 Configure Mails in Outlook Express, and MS outlook and Live Mail Troubleshooting.6 Managed Vonage/Goautodial/Entitle Dialer server creates user assign call service and VoIP configuration.7 Installation, configuration & administration of Windows servers.8 Installing and Configuring Linux server.9 Implement Group Policies.10 Manage Internal Commutation Software Slack.11 Maintain Inventory of IT Equipment.12 Maintain Attendance record By Biometric Machine.13 Manage Multi WAN Router, Load Balancer and Switches. Show less

Noida, Uttar Pradesh, India

1. Managed Local area network with XP\2k3\win7\win8\Linux\Router and Switches. 2. Microsoft Outlook, Printers, Scanners, Wi-Fi Router Wireless Data Card and other System & Software’s Installation, Configuration & Troubleshooting.3. In case of internet issue or Link down need to log the call with vendor and follow-up till closer. If required, then need to escalate the same to as per the escalation matrix.4. Co-ordinate with System Vendor.5. Configure Mails in Outlook Express, and… Show more 1. Managed Local area network with XP\2k3\win7\win8\Linux\Router and Switches. 2. Microsoft Outlook, Printers, Scanners, Wi-Fi Router Wireless Data Card and other System & Software’s Installation, Configuration & Troubleshooting.3. In case of internet issue or Link down need to log the call with vendor and follow-up till closer. If required, then need to escalate the same to as per the escalation matrix.4. Co-ordinate with System Vendor.5. Configure Mails in Outlook Express, and MS outlook and Live Mail Troubleshooting.6. Managed Contque (NGUCC) Dialer server creates user assign call service and VoIP configuration.7. Installation, configuration & administration of Windows servers.8. Installing and Configuring Linux server. Show less

Gurugram, Haryana, India

Dialer installations and configurations and DB Management (Create User and assign Campaign, Manage Call Routing, Upload Outbound Data in Database)Server & mail Management (Installation, configuration & administration of Window servers, Hardware troubleshooting).Installation, configuration & maintenance of Microsoft Outlook, handling mailbox related problems.User account creation, User account deletion and modifying Users assigning permissions.Remote management… Show more Dialer installations and configurations and DB Management (Create User and assign Campaign, Manage Call Routing, Upload Outbound Data in Database)Server & mail Management (Installation, configuration & administration of Window servers, Hardware troubleshooting).Installation, configuration & maintenance of Microsoft Outlook, handling mailbox related problems.User account creation, User account deletion and modifying Users assigning permissions.Remote management through Remote desktop connection. Show less

Gurugram, Haryana, India

Aspect Dialer Management (Installation, configuration & Aspect 6.5 and 6.6, Mapping the aspect services, Installation aspect agent toolbar, enterprise monitor, data view, PRI monitoring, Check DCP and connect the PRI all card and port requirement of Process, Aspect base uploaded, aspect unified director)Server and Mail Management Installation, configuration & administration of Window servers.Installation, configuration & maintenance of Microsoft Outlook, handling mailbox… Show more Aspect Dialer Management (Installation, configuration & Aspect 6.5 and 6.6, Mapping the aspect services, Installation aspect agent toolbar, enterprise monitor, data view, PRI monitoring, Check DCP and connect the PRI all card and port requirement of Process, Aspect base uploaded, aspect unified director)Server and Mail Management Installation, configuration & administration of Window servers.Installation, configuration & maintenance of Microsoft Outlook, handling mailbox related problems.User account creation, User account deletion and modifying Users assigning permissions.Remote management through Remote desktop connection.Remote desktop software dame ware.Security Patch & Anti-virus ManagementDesktop and Vendor Management, Network ManagementTroubleshoot, backup of data, installation, and configuration of network Client workstations & Switches etc. Show less

Bachelor Of Commerce (B.Com.), Accounting And Finance, A

Hardware & Netwoking, Information Technology, 61% (C)

Intermediate, Accounting

High School