Jitendra Mishra Email & Phone Number

. Installation of linux server 5.user creation & disk quota.raid 0, raid 5, lvm creation.diff types of permission on users.Group implimentation ,permissions.installation FTP, nfs, mail, squid & web servers.remote login & vnc.troublshootingExperiencePresently I am working

join inLucknow office I was posted In Iffco Phulpur looking all the hardware related criticalissue with the 5 Team Members.ResponsibilitiesProvide technical support for complete U.P & Uttranchal and identifying root causeanalysis for the Incidents occurring & moreover maintaining KEDB i.e. known errordatabase. From Dec 2006 to 2008 I handled the TRC team with 5 members .I am having experience Laser printer, Network L J printers ,Line printer (card label,support),Dmp printers (any type) & Logic card, Projectors, Motherboards, Power supply,Tech support on Monitors ,DAT drive ,SLR ,storage etc & All types of Electronic Equipments & also R & D for trouble shooting .I am having experience & conduct the training of various products.CERTIFICATIONS:LEXMARK Certified Enginner (Mono,colour & Mfp).Certification no - LEX73X2009 .HP CERTIFIED ENGINEER ( MONO,COLOUR PRINTERS & PLOTTORS)Quality Awareness: I am having the experience in quality dept also i.e. role &responsibility of various departments, OLA'S, customer satisfaction, PDCA, prioritization& escalation, response time, monitoring and measurement of customer satisfaction, internalaudit, management review, etc. ex: ISO 9001system care computers sultanpurHere I was working with as a Field engineer and handling Local customers. Troubleshootingof PC'S & Systems. Handling critical Applications of the clients.Implementation of software updates and virus patterns provide inputs and co-ordinate withcustomer's technical management .provide the technical Support for systems.

Here i worked as hardwere engineer handling all the cu of u.p. & u.t.t.Resolving their issues & provide the support on telephonically.maintaining the database,managing the whole trc team ,eod reports,productivity of engrs,provide the technical training to field engrs and try to resolve all type of technical issues.

One Year Apprentice in ITI Mankapur Gonda in card testing division my work to troubleshooting & rectifying the problems with the help of CRO. Having experience of Datatransferring in EPROM IC.