I'm the boots-on-the-ground operations expert, ready to tackle challenges and ensure smooth operations. With 8 years of experience in Operation Management, I bring a wealth of expertise to my role as Operations Lead - Special Projects at Wanderlooms.● End-to-End Operations Management: I drive the oversight of business processes from planning and strategy development to supply chain management, production, logistics, quality assurance, customer service, and continuous improvement.At Wanderlooms, I focus on ensuring high standards across key metrics including:● Serviceability Adherence & Expansion● RTS to Picked %● RTO%● Forward & Return Shipment Cost● NSPC % (Both forward & Return)● Dispatch to Delivery %● FASR%● Optimizing order fulfilment processes: To ensure the PUTAWAY done in the warehouse with 100% accuracy & zero SLA breaches in All Marketplace orders processing.Timely dispatches with 100% accuracy● Data-Driven Solutions: I devise actionable plans based on data to swiftly address escalations from field teams, warehouses, partners, and stakeholders.● Continuous Improvement: I continuously monitor and enhance daily operations, deploying processes aligned with our business goals and metrics.● Collaboration: I coordinate with field operations to implement operational and strategic initiatives, developing clear work plans.● System and Process Building: I ensure the seamless function of all warehouse systems, aligning them with high-quality standards.● Compliance and Efficiency: I build processes that meet business objectives and comply with industry standards.● On-Ground Availability: As a hands-on leader, I am readily available on-site to solve problems and oversee operations.● Data Expertise: I leverage strong data visualization skills to transform data into actionable insights.● SOP Implementation: I design, document, and implement SOPs to enhance process robustness.● Process Adherence: Working with operations teams to guarantee that stakeholdersadhere to standardised processes, as per the process playbook.● Skills & Tools:● Supply Chain Domain Knowledge: In-depth understanding of procurement, transportation, and retailing.● Software Expertise: Proficient in supply chain software including SHIPROCKET, EASYECOM, Unicommerce, Return Prime, and Pragma.● E-commerce Platforms: Experience with platforms like AMAZON, FLIPKART, MYNTRA, and Shopify, facilitating seamless operations.● Customer Engagement: Utilize tools such as Clickpost, Continex, GOKWIK, and SNAPMINT to enhance customer interaction and satisfaction.