Jitendra Pancholi Email & Phone Number

United Kingdom

United Kingdom

London, United Kingdom

London, United Kingdom

Building, managing, & leading a business with a team of Sales, Lead Generation, Marketing, Finance, HR, Project/Engagement Managers and Delivery resources (onshore and offshore) focusing on the design, development, implementation and support of Business Applications, SaaS, Salesforce (Sales, Marketing and Service Cloud), Zuora (Subscriptions, Automated Billing, Commerce and Finance) and ServiceMax (Service Management) solutions using the Agile and Waterfall methodologies. My team developed applications on the Force.com platform using Visual Force and Apex Coding. Also sold AWS and Microsoft Azure Services.

Uk

EMEA Head and Consulting Director.Building, managing, & leading a team of onshore and offshore consultants focusing on the deployment of Business Applications, SaaS, Salesforce (Sales, Marketing and Service Cloud), Zuora and ServiceMax solutions. Ensuring my direct and indirect reports are client focused and highly energised to exceed project goals and timelines. Providing appropriate direction and performance feedback to team membersEnsuring each of my direct reports have a personal development plan. Ensuring application of skills and competencies bring significant value to clients. Ensure team stays current with relevant new learning.Leading weekly region delivery team meetings. Aligning and tracking regional performance metrics, taking corrective action as needed.Defining methodology and processes improvements to ensure high quality delivery of projects and high client satisfaction. Acting as senior resource and escalation point of contact in support of client engagements.Maintaining active communications with the sales organisation, and as required partner organisations, to help ensure client communication and satisfaction, and ensuring opportunities are handled efficiently.Providing overall leadership on engagements, ensuring the successful implementation of all projects.Maintaining a target billable utilisation on a quarterly or annualised basis. Supporting and managing the P&L for delivery in the region. Ensuring region meets/exceeds financial goals and targets.First line of escalation for issues on client projects in the region. Building and enhancing partner relationships in the region.Meeting/exceeding client satisfaction goals for region.Providing “on-the-ground” input to upper management regarding trends, competitive activity.Indirect Management of other regional resources including Operations Management and Inside sales.Development of solutions using Waterfall and Agile methodologies.

Emea

Head of Professional Services for EMEA for LifeSize Communications, a division of Logitech. Responsible for the strategic running of the Global Deployment Program, building and running the Infrastructure Installation Program, Assurance Maintenance Services and Enterprise Agreements. Lifesize provides enterprise & business-class video, audio, & web conferencing solutions, software, equipment & support both on premise and in the "cloud". I am the single point of contact for all IT Professional Services related business for EMEA and work closely with the Regional Directors and their Regional Account Managers, Channel Account Managers, Inside Sales, Marketing Development Representatives and LifeSize Distributors and Resellers to effectively manage the sales and support of LifeSize products. I also work closely with my outsource partners who supply and deliver IT products and services as part of the LifeSize portfolio of products and IT Services.A large part of my role has been to identify areas for improvement within the business ie business process improvement and then implement changes which result in increased revenue, reduced costs, increased margins, increased customer satisfaction, increased efficiency and increased new and recurring business. I work very closely with my colleagues at the Corporate Head Quarters in Austin, Texas and with development in India to ensure I am able to effectively support my internal and external customers in EMEA.

Airwave is the Worlds largest Tetra provider delivering secure voice and data communications and managed services to a wide range of organisations. Remit is to grow Professional Services revenue and delivery of consultancy projects into the UK Health, Central and Local Government sectors. Responsible for solution design, development of operational and commercial models, change management and business process re-engineering, requirements capture, business case development, creation of communications plans, policies, development of market entry strategies enabling Airwave to position it self in the global market place, partner/supplier identification and management, development of marketing strategy, creation of client account plans, sector plans, proposition development plans, bid and proposal submission, setting out the solution vision and strategy for key opportunities and taking a leadership role in driving and crafting solutions and articulating business benefits. Take overall responsibility for the customer solution design in the pre-sales phase and achieve relevant sign offs that are required for market launch of new services before hand over to the relevant functional areas to deliver the solution effectively. Solutions and technologies delivered include secure and resilient voice and mobile data, disaster receovery, unified communications, enterprise asset tracking and management, E-Audit and E-Learning, personal safety and lone-working, computer aided dispatch, major incident management and secure cloud-based platform providing a workflow engine allowing high-capacity, converged multi-channel communications services.

Executive staffing and resourcing (permanent and interim) into the public and private sectors. Responsible for senior level (CX) recruitment and successful delivery of assigments into the Central Government and private sectors. We're part of the Capita Group.

Senior Manager in IT Advisory, managing consultant turning round major programmes in Central Government as well as establishing programme offices, creating IT strategies, reviewing clients IT departments and assessing/bench marking them. Also led the National IT Advisory team for the UK Health sector.

Head of Services for a leading supplier of IT applications, consultancy, managed services and systems integration into the private and public sectors.

RESPONSIBILITIES: Responsible for the successful operation of an IT and services consulting business with over 1000 consultants across EMEA. Also responsible for the business development, solution design and development and the overall engagement, risk management, profitability and delivery of large scale EMEA IT projects with global multi-disciplinary teams. Major projects delivered included E-Enablement, systems selection and integration, BPR, IT outsourcing, Security, IT infrastructure and the build of global data operations and contact centres. Secondary responsibilities included the turn-around and successful delivery of major business critical accounts across EMEA reporting into Lucent CEO. Also led an international Professional Services Automation project team to deliver an ERP system for resourcing, scheduling and planning for Lucent Worldwide Services. Involved creating the specification, application development, testing, implementation, support and training on the enterprise system.

Responsible for the design, implementation and project management of major systems integration, voice and data networks and managed services/outsourcing projects throughout the UK. Successfully delivered projects to British Telecom, Dixons, British Gas, Energis, Hays Group, National Grid, Lafarge Group, Birmingham City Council and various police, councils, health and education trusts around the Midlands.Achievements:Management of all client relationships with responsibility for requirements gathering, creation of proposals and service delivery.Developed and improved business processes and procedures for client orders.Led and managed a team to successfully deliver the voice and data network for the National Grid.

Responsible for the design, project management and delivery of voice and data communications networks for the British Gas Group