Jitendra Parmar Email & Phone Number

Ahmedabad, Gj, In

Ahmedabad, Gujarat, India

Analyze financial statements and ratio to assess borrower creditworthiness and financial health.Verify and validate customer documents, including bank statements, registration proofs, KYC documents, and credit bureau reports, essential for credit evaluation. Diligently screen for fraudulent documents.Review file report income, collateral and repayment capacity to identify risk.Analyze bank statements to identify all subsidiary bank accounts of customers, ensuring a comprehensive understanding of their financial profiles.Scrutinize credit and evaluate bureau reports and log analyses based on predefined rules outlined in the Standard Operating Procedures (SOP).Prepare detailed internal reports using the data gathered during the analysis process, contributing to informed decision-making.Develop and oversee responsibility for the loan processing.Collaborate and coordinate effectively with multiple teams, including Business Development Executives (BDE), Credit, and other relevant departments, ensuring seamless communication and facilitating loan approval and disbursement.

Ahmedabad, Gujarat, India

Analyze financial statements and ratio to assess borrower creditworthiness and financial health.Verify and validate customer documents, including statements, registration proofs, KYC documents, and credit bureau reports, essential for credit evaluation. Diligently screen for fraudulent documents.Review file report income, collateral and repayment capacity to identified risk.Analyze bank statements to identify all subsidiary bank accounts of customers, ensuring a comprehensive understanding of their financial profiles.Scrutinize credit and evaluate bureau reports and log analyses based on predefined rules outlined in the Standard Operating Procedures (SOP).Prepare detailed internal reports using the data gathered during the analysis process, contributing to informed decision-making.Collaborate and coordinate effectively with multiple teams, including Business Development Executives (BDE), Credit, and other relevant departments, ensuring seamless communication and workflow integration.

Ahmedabad, Gujarat, India

Develop and oversee loan disbursements, documents and reports along with obtaining credit and financial information as required. Prepare closing, develop closure instructions, supervise contingencies and verify lock information.Collect credit and varied documents from customers as well as third parties required to support the decision of loan approval. Head responsibility for loan processing.Ensure loans are processed as per established company procedures and policies.Review the title binder along with closure documents for correctness.Prepare and present note along with preliminary closure documents to the respective warehouse.Transfer loan files to further teams for analysis.Present any problem largely affecting the decision to the Unit Supervisor.Process, close, present, service and record loan related notes and disbursements etc.

Gandhinagar

Responsibilities for managing last-level escalations within the Vodafone Process, addressing, and resolving complex customer issues.Track and monitor customer complaints for the west zone, ensuring an initiative-taking approach to resolving issues and improving customer satisfaction.Identify reasons for customer dissatisfaction, conduct thorough analysis, and provide end-to-end resolutions to address customer concerns comprehensively.Main KPI includes conversion from detractor to promoter and improve TNPS.Actively identify process insights and gaps, highlighting areas for improvement to contribute to the overall efficiency and effectiveness of the Vodafone Process.

Ahmedabad, Gujarat, India

Responsibilities for managing last-level escalations within the Vodafone Process, addressing, and resolving complex customer issues.Track and monitor customer complaints for the west zone, ensuring an initiative-taking approach to resolving issues and improving customer satisfaction.Identify reasons for customer dissatisfaction, conduct thorough analysis, and provide end-to-end resolutions to address customer concerns comprehensively.Main KPI includes conversion from detractor to promoter and improve TNPS.Actively identify process insights and gaps, highlighting areas for improvement to contribute to the overall efficiency and effectiveness of the Vodafone Process.

Ahmedabad Area, India

Focused on High-Net-Worth customers of the bank.emphasizing the enhancement of existing relationships by carefully analyzing their specific needs.Cross selling of all types of banking products like FDs, RDs, Personal loans, Auto loans etc.Cross selling third party products like General Insurance of HDFC Ergo & Life Insurance of HDFC Life.Managed and strengthened customer relationships, providing tailored services, and addressing individual requirements to ensure customer satisfaction and loyalty.Effectively managed customer escalations, promptly providing resolutions to issues and maintaining a positive customer experience.Implemented a Customer Care Performance Scorecard to measure and track overall service delivery performance, contributing to continuous improvement in service quality.Customer Care Performance Score Card to measure overall service delivery performance

B.B.A, Management, 67.50%

Activities and Societies: Project work : Parle G, Victoriya ceramic

H.S.C, One - 69.14%

S.S.C, One 65.08%