Jitendra Patel Email & Phone Number

➢ Leverage leadership and maintain Full oversight of multiple company venues in India, US & Canada.➢ Performed succession planning by introducing stat of the art IT infrastructure, Cloud platforms and security services.➢ Implementation and management of IT services, BCP, Disaster recovery planning, robust IT procedures.➢ Plan, organize, control, and.

India

• Accountable and responsible for management of IT infrastructure and end user services for the organization.
• Responsible for formulating strategies and designing solutions/technical architecture pertaining to areas of IT infrastructure, Disaster recovery, Network and Security, Mobility within the constraints of time, cost and.
• Work closely with quality and business functions to design and implement security strategy to protect organization's Intellectual property and ensure business continuity (from IT services perspective) in line with.
• Evaluate and propose cost effective and efficient solutions keeping technology obsolescence in mind and identify areas for consolidation of technology solutions leading to optimization of cost and resources.
• Establish relationship with business stakeholders to continuously improve support services and ensure customer satisfaction
• Ensure availability of business-critical applications as per agreed business continuity requirements.

Ahmedabad Area, India

• Managing IT infrastructure for entire organization encompassing of 5 Locations, Servers, DR Site, Printers and Peripherals.Risk Assessment of individual critical it asset and prepare BCP (Business Continuity Planning).
• Managing messaging solution through Microsoft Exchange Products.
• Managing the region in the area of system support, data centre operations, networking, telecommunications and project management for IT related infrastructure.
• Managing & implementing small & medium business required projects (Infrastructure as well as Application).
• Ensuring all IT infrastructures is as per group policies to avoid any audit issues.
• Accountable for mail, firewall and proxy server administration, virus prevention & cure.

Escalation Management: identify, manage, and lead escalations through L3.Analysis of the environment and perform root cause analysis for identifyingproblems Providing technical training to L1/ L2 engineer team.Providing technical direction for the development, design, and systemsintegration for client engagement from definition phase throughimplementation..

India

• Providing L2 and L3 support for IBM, HP and DELL server and storage.
• Key Role in implementation of New projects to configuration of Domainfunctions like Active Directory, DNS, DHCP and PXE boot support.
• Analyze information to determine, recommend, and plan layout, includingtype of computers and peripheral equipment modifications.
• Confer with engineering staff and consult specifications to evaluate interfacebetween hardware and software and operational and performancerequirements of overall system.
• Design and develop computer hardware and support peripherals, includingcentral processing units (CPUs), support logic, microprocessors, customintegrated circuits, and printers and disk drives.
• Evaluate factors such as reporting formats required, cost constraints, and needfor security restrictions to determine hardware configuration.

India

• Maintaining Servers, Network devices and Infrastructure.
• Managing server roles link ADS, DHCP, RAS, terminal services.
• Installation and Management for Telecom server with Various Platform.
• Managing Windows servers and workstations.
• Managing L3 Network Equipment’s.
• Install Tower ( (TDMA)DIU Unit (cor dect Technology))