Jitendra Patel Email & Phone Number

➢ Leverage leadership and maintain Full oversight of multiple company venues in India, US & Canada.➢ Performed succession planning by introducing stat of the art IT infrastructure, Cloud platforms and security services.➢ Implementation and management of IT services, BCP, Disaster recovery planning, robust IT procedures.➢ Plan, organize, control, and evaluate IT and electronic data operations➢ Devise and establish IT policies and systems to support the implementation of strategies set by upper management➢ Identify the need for upgrades, configurations or new systems and report to upper management, Purchase efficient and cost-effective technological equipment and software➢ Coordinate IT managers and supervise computer scientists, technicians, and other professionals to provide guidance

India

• Accountable and responsible for management of IT infrastructure and end user services for the organization.• Responsible for formulating strategies and designing solutions/technical architecture pertaining to areas of IT infrastructure, Disaster recovery, Network and Security, Mobility within the constraints of time, cost and quality to deliver effective technology solutions.• Work closely with quality and business functions to design and implement security strategy to protect organization's Intellectual property and ensure business continuity (from IT services perspective) in line with organization needs• Evaluate and propose cost effective and efficient solutions keeping technology obsolescence in mind and identify areas for consolidation of technology solutions leading to optimization of cost and resources.• Establish relationship with business stakeholders to continuously improve support services and ensure customer satisfaction• Ensure availability of business-critical applications as per agreed business continuity requirements.• Establish and monitor service level agreements with external vendors / partners to obtain desired service support. Liaison with external vendors / partners for installations and effective problem resolution as per agreed SLA.• Responsible for Infrastructure Portfolio Management including project Planning, Monitoring and Execution for projects in the portfolio.• Contribute in development of information security processes and procedures, installation and configuration processes for systems.• Accountable for ensuring compliance to the processes and standard operating procedures of the organization.• Escalate / Communicate transparently critical issues impacting business to senior management and to the appropriate group.• Lead IT projects. Responsible for providing leadership to IT projects and ensure successful execution.

Ahmedabad Area, India

• Managing IT infrastructure for entire organization encompassing of 5 Locations, Servers, DR Site, Printers and Peripherals.Risk Assessment of individual critical it asset and prepare BCP (Business Continuity Planning) if required, creating a DR plan of IT Infrasture.• Managing messaging solution through Microsoft Exchange Products.• Managing the region in the area of system support, data centre operations, networking, telecommunications and project management for IT related infrastructure.• Managing & implementing small & medium business required projects (Infrastructure as well as Application). • Ensuring all IT infrastructures is as per group policies to avoid any audit issues.• Accountable for mail, firewall and proxy server administration, virus prevention & cure. • Preparing various IT reports for the management, maintaining of day to day administrative functions.

Escalation Management: identify, manage, and lead escalations through L3.Analysis of the environment and perform root cause analysis for identifyingproblems Providing technical training to L1/ L2 engineer team.Providing technical direction for the development, design, and systemsintegration for client engagement from definition phase throughimplementation. Managing IT infrastructure for entire India & Middle East. Servers, storage andcreating a DR plan of IT Infrascture. Applies significant knowledge of industry trends and developments to improve service to our clients. Implementation for Trunky project Like (Enterprise Data Centre with high end server and storage), also implementation of services like activedirectory, email, ERP solution. Easily recognized system deficiencies, and implement effective solutions. Providing Technical support and Training to Customer Service Engineers on Enterprise equipment’s (India Regions). Handling MIS Activity for India & Middle East Regions. Providing Technical Action Plans to Customer Services Engineers. Handling Technical Interview with HR Manager

India

• Providing L2 and L3 support for IBM, HP and DELL server and storage.• Key Role in implementation of New projects to configuration of Domainfunctions like Active Directory, DNS, DHCP and PXE boot support.• Analyze information to determine, recommend, and plan layout, includingtype of computers and peripheral equipment modifications.• Confer with engineering staff and consult specifications to evaluate interfacebetween hardware and software and operational and performancerequirements of overall system.• Design and develop computer hardware and support peripherals, includingcentral processing units (CPUs), support logic, microprocessors, customintegrated circuits, and printers and disk drives.• Evaluate factors such as reporting formats required, cost constraints, and needfor security restrictions to determine hardware configuration.• Install and Configure Microsoft Exchange, Terminal services, Antivirusservers (Like Trend micro, MacAfee, Symantec), Getaway security.• Networks/Server, troubleshooting & network connectivity problems.• Provide technical support for Users on 2003 Server/ 2008, as my job was todeal with the user requests and problem solving with servers and storages.

India

• Maintaining Servers, Network devices and Infrastructure.• Managing server roles link ADS, DHCP, RAS, terminal services.• Installation and Management for Telecom server with Various Platform.• Managing Windows servers and workstations.• Managing L3 Network Equipment’s.• Install Tower ( (TDMA)DIU Unit (cor dect Technology))• Install FRS (Fixed Remote System), CBS (Compact Base System), RBS (Relay,Base System).• Wi-Fi, Router, RAS, Server, WAN.• Technical Support to all kiosk.• Networking Support as well as hardware support.