Jitendra Patel Email & Phone Number

Melbourne, Victoria, Australia

• Professional service to customers, identifying and providing solutions to Voice and Data access issues for telecom customers like business/corporate customers, Medical customers, Basic landline customers. • Provide technical support for all of Telstra’s internet service providers in addressing individual incident resolutions.• Provide technical assistance ensuring no delay to field technicians working on installations, faults and network augmentation of fiber optic, PSTN and ADSL… Show more • Professional service to customers, identifying and providing solutions to Voice and Data access issues for telecom customers like business/corporate customers, Medical customers, Basic landline customers. • Provide technical support for all of Telstra’s internet service providers in addressing individual incident resolutions.• Provide technical assistance ensuring no delay to field technicians working on installations, faults and network augmentation of fiber optic, PSTN and ADSL services.• Assist Bigpond subscriber customers directly with service faults with broadband component of their service once escalated by Bigpond level 1 support.• Work with service provisioning teams to ensure that the services delivered are of a high quality and in a timely manner.• Assisting customer to maintain home/office LAN, security and wireless network.• Providing support to configure different kind of modems and wireless routers.• Providing support to troubleshoot any FIREWALL or Anti-virus issue like configuration, installation of new anti-virus or security products.• Providing support to desktops, Laptops and Printers.• Providing support to MS-Office, Internet connections, Windows OS, Microsoft Outlook.• Discuss testing results and any necessary actions on a daily basis with customer to come to a satisfactory resolution.• To complete all interactions in timely and efficient manner• Commended by customer and team manager for providing professional service in courteous manner.• Started to achieve all KPIs from second week onwards Show less

Melbourne, Victoria, Australia

• Interaction with new sales of FTTP, Fax duet and inContact service. Discuss the customer’s needs to identify suitable product for them. Also managing End-to-End connection. • Work with order provisioning team to ensure that service will be delivered on time and of a high quality.• Professionally handling of all Billing and Account related enquiry.• Providing phone-based customer service to customers regarding any enquiry related to products like Foxtel, t-hub, ADSL, t-box, Mobile… Show more • Interaction with new sales of FTTP, Fax duet and inContact service. Discuss the customer’s needs to identify suitable product for them. Also managing End-to-End connection. • Work with order provisioning team to ensure that service will be delivered on time and of a high quality.• Professionally handling of all Billing and Account related enquiry.• Providing phone-based customer service to customers regarding any enquiry related to products like Foxtel, t-hub, ADSL, t-box, Mobile etc.• Dealing with basic technical problems customers receive and escalate as appropriate;• Interacting with the Bereavement calls. • Handling calls from these customers with compassion and sensitivity is really important.• Build advocacy by letting them know at the start of the call what's involved and how long it will take• Providing outstanding customer service and resolving customer disputes by utilizing good business judgment;• Multi tasked oriented and Active listening skills• Complete all interactions in timely and efficient manner.• One of the Highest sell person in the TEAM. • Started achieving all KPI’s from second week onwards. Show less

Melbourne, Victoria, Australia

• Interaction with new sales of NBN. Discuss the customer’s needs to identify suitable product for them. Also managing End-to-End NBN connection. • Work with order provisioning team to ensure that service will be delivered on time and of a high quality.• Professionally handling of all Billing and Account related enquiry about NBN products, Foxtel, ADSL, Mobile etc.• Dealing with basic technical problems customers receive and escalate as appropriate.• Providing outstanding… Show more • Interaction with new sales of NBN. Discuss the customer’s needs to identify suitable product for them. Also managing End-to-End NBN connection. • Work with order provisioning team to ensure that service will be delivered on time and of a high quality.• Professionally handling of all Billing and Account related enquiry about NBN products, Foxtel, ADSL, Mobile etc.• Dealing with basic technical problems customers receive and escalate as appropriate.• Providing outstanding customer service and resolving customer disputes by utilizing good business judgment.• Multi tasked oriented, Active listening skills• Complete all interactions in timely and efficient manner.• One of the Highest sell person in the TEAM. • Started achieving all KPI’s from second week onwards. Show less

Melbourne, Victoria, Australia

• Professional service to customers, identifying and providing solutions to Voice and Data access issues for telecom customers like business/corporate customers, Medical customers, Basic landline customers. • Provide technical support for all of Telstra’s internet service providers in addressing individual incident resolutions.• Provide technical assistance ensuring no delay to field technicians working on installations, faults and network augmentation of fiber optic, PSTN and ADSL… Show more • Professional service to customers, identifying and providing solutions to Voice and Data access issues for telecom customers like business/corporate customers, Medical customers, Basic landline customers. • Provide technical support for all of Telstra’s internet service providers in addressing individual incident resolutions.• Provide technical assistance ensuring no delay to field technicians working on installations, faults and network augmentation of fiber optic, PSTN and ADSL services.• Assist Bigpond subscriber customers directly with service faults with broadband component of their service once escalated by Bigpond level 1 support.• Work with service provisioning teams to ensure that the services delivered are of a high quality and in a timely manner.• Assisting customer to maintain home/office LAN, security and wireless network.• Providing support to configure different kind of modems and wireless routers.• Providing support to troubleshoot any FIREWALL or Anti-virus issue like configuration, installation of new anti-virus or security products.• Providing support to desktops, Laptops and Printers.• Providing support to MS-Office, Internet connections, Windows OS, Microsoft Outlook.• Discuss testing results and any necessary actions on a daily basis with customer to come to a satisfactory resolutions.• To complete all interactions in timely and efficient manner• Commended by customer and team manager for providing professional service in courteous manner.• Started to achieve all KPIs from second week onwards Show less