Experienced and certified Microsoft 365 professional with 10+ yrs of extensive experience in fostering strong client relationships, driving retention, and maximizing customer satisfaction. Proven track record of implementing strategies that enhance product adoption, reduce churn, and increase revenue. Skilled in problem-solving and collaboration, with a matured approach to understanding and exceeding customer needs.Customer Retention Onboarding and Adoption B2B and B2C interaction Cross Functional Collaboration Negotiation skillsAccount Management (CritSit)
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Operations ManagerSonata SoftwareMumbai, Mh, In
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Digital Cloud SpecialistSonata Software Jan 2023 - PresentHyderabad, Telangana, India-Customer Success Manager for Professional Direct Support for M365. -Handling Enterprise Customers. -Analyze CSAT and NPS metrics and use learnings for improvement and success. -Forecasting churn accurately & focusing on reducing churn & mitigation strategies. -Create Customer Success story on CSM value add, Customer Experience, Business Goal Achievement. -Preparing process documents-Build strong cross-functional working relationship-Training new hires, Preparing… Show more -Customer Success Manager for Professional Direct Support for M365. -Handling Enterprise Customers. -Analyze CSAT and NPS metrics and use learnings for improvement and success. -Forecasting churn accurately & focusing on reducing churn & mitigation strategies. -Create Customer Success story on CSM value add, Customer Experience, Business Goal Achievement. -Preparing process documents-Build strong cross-functional working relationship-Training new hires, Preparing Training schedules and training documents. Show less
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Technical ConsultantSonata Software Sep 2020 - Jun 2024Hyderabad, Telangana, India-Customer Success Manager for Microsoft Exp4 Pilot & MBSS Support -Managing Large Enterprise & Business Startup accounts-Identify expansion opportunities and improve cloud adoption and consumption-Handling Hi-Po Microsoft Azure, M365 and Dynamics CRM customer base-Proactively maintain a regular touchpoint-Training new hires and preparing training material for Process
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Team LeadWipro Limited Dec 2018 - Aug 2020Airoli-Led support assisting on MS Exchange related issues-Providing Technical support on Microsoft 365 to clients with Premier support. -Managing day to day Business activites.-Sharing knowledge and new findings with team-Collaborating with Microsoft Technical Advisor & Escalation Engineers to discuss complex issues. -Training new hires -
Senior Customer Service RepresentativeTech Mahindra Jun 2017 - Dec 2018Malad Mumbai-Collaborated with cross-functional teams to identify customer pain points and implement process improvements.-Acted as a point of contact for escalated customer issues, resolving them promptly and effectively. -
Customer Service RepresentativeBanctec Dec 2013 - Oct 2016Vashi-Handled a wide range of customer inquiries, including billing issues, product information requests, and service complaints.-Trained and mentored new customer service representatives, improving their performance
Jitendra Patel Skills
Jitendra Patel Education Details
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Information Technology -
Information Technology -
Rizvi College Of Arts Science And Commerce BandraScience -
Patuck Technical High School MumbaiSsc Maharashtra Board
Frequently Asked Questions about Jitendra Patel
What company does Jitendra Patel work for?
Jitendra Patel works for Sonata Software
What is Jitendra Patel's role at the current company?
Jitendra Patel's current role is Operations Manager.
What schools did Jitendra Patel attend?
Jitendra Patel attended Met Institute Of Management, University Of Mumbai, Rizvi College Of Arts Science And Commerce Bandra, Patuck Technical High School Mumbai.
What are some of Jitendra Patel's interests?
Jitendra Patel has interest in Traveling, Reading Newspaper And Books, Surfing Internet.
What skills is Jitendra Patel known for?
Jitendra Patel has skills like Service Delivery, Information Technology, Technical Support, Project Management, Event Handling.
Who are Jitendra Patel's colleagues?
Jitendra Patel's colleagues are Prasannaanjaneyulu Kankanala, Manish Prakash, Reddeppa Durgam, Vinay Eswar, Rahul Patil, Venkat G, Vijetha D.m.
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Jitendra Patel
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Jitendra Patel
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Jitendra Patel
Technology Leader - Data Engineering | Cloud Engineering | Customer Data Platform (Cdp) |Regulatory Risk And Compliance | Data Governance | Solution Architecture | Building High Performing TeamPune -
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