Jitendra Pawar Email & Phone Number

Australia

• Handling customer queries on Zendesk.
• Maintaining relationships with end users and clients.
• Reporting any issues and creating tasks on Jira.
• Created articles and product-related information on Confluence.
• Compiled customer support reports for clients.

Sydney, New South Wales, Australia

• Created cases in Salesforce to address customer requirements.
• Communicated with external and internal Telstra stakeholders for reporting.
• Logged faults for fixed lines, phone systems, and internet.
• Reported directly to the Account Manager.
• Maintained relationships with vendors for new products.

Sydney, New South Wales, Australia

• Raising different types of orders like New Connection, Modification, Relocation and Cancellation of Data & IP Products such as BIP Ethernet, BIP NBN and Routers for Telstra customers
• Handled various applications like Telstra Partner Portal, CNS-DI to perform order entry
• Assist in resolving customer billing issues
• Communicating with external and internal Telstra stakeholders
• Organizing site inspection/tech visit for installation of the service
• Validating of order forms/documents to make sure all the necessary information is available to place the customer order

Pune, Maharashtra

• Building email campaigns, database selection, and quality assurance of all outbound campaigns.
• Performs day-to-day email marketing activities including, but not limited to, email campaign set-up, scheduling, testing, tagging, and deployment of one-time, recurring, triggered, and dynamic content-driven campaigns.
• List segmentation and other aspects of email execution.
• Handy with Outlook, ElasticEmail, G Suite, and Mailchimp

Pune, Maharashtra

• Generating Leads for small and mid-markets by doing company research and mining contacts, approaching right party contacts to pitch in the products/ services, giving presentations and live demos, sending proposals.
• Maintaining daily, weekly and monthly records to meet up the given targets.
• Cross-selling and up-selling.
• Managing events and operations.
• Studying competitor products to have IT fluency.
• Requirement Gathering, G-Suite Activation, Domain verification, G-Suite Admin Console, Migration of data from Exchange to Google Cloud.

Rajiv Gandhi IT Park Hinjewadi

• Worked as an O2A ordering consultant to initiate order entry for PSTN, ISDN, Mobiles, and Telstra Business Broadband
• Hands-on experience of working on various Telstra tools like MAXIM, SIEBEL, WAS, ONDB, AXIS, FLEXCAB, MICA, BIGPOND, MyIT, ESQ, EMPTOR, etc.
• Raised different types of orders like New, Modification, Cancellation, Winback, and Change of Ownership, etc.
• Worked in coordination with various teams within Telstra to ensure relevant queries are resolved on time
• Worked as a quality auditor for the team and helped in training requirements whenever required