Jitendra Pawar Email & Phone Number

Australia

• Handling customer queries on Zendesk.• Maintaining relationships with end users and clients.• Reporting any issues and creating tasks on Jira.• Created articles and product-related information on Confluence.• Compiled customer support reports for clients.

Sydney, New South Wales, Australia

• Created cases in Salesforce to address customer requirements.• Communicated with external and internal Telstra stakeholders for reporting.• Logged faults for fixed lines, phone systems, and internet.• Reported directly to the Account Manager.• Maintained relationships with vendors for new products.

Sydney, New South Wales, Australia

• Raising different types of orders like New Connection, Modification, Relocation and Cancellation of Data & IP Products such as BIP Ethernet, BIP NBN and Routers for Telstra customers• Handled various applications like Telstra Partner Portal, CNS-DI to perform order entry• Assist in resolving customer billing issues• Communicating with external and internal Telstra stakeholders• Organizing site inspection/tech visit for installation of the service• Validating of order forms/documents to make sure all the necessary information is available to place the customer order• Worked in co-ordination with various teams within Telstra, including partner sales

Pune, Maharashtra

• Building email campaigns, database selection, and quality assurance of all outbound campaigns. • Performs day-to-day email marketing activities including, but not limited to, email campaign set-up, scheduling, testing, tagging, and deployment of one-time, recurring, triggered, and dynamic content-driven campaigns. • List segmentation and other aspects of email execution. • Handy with Outlook, ElasticEmail, G Suite, and Mailchimp

Pune, Maharashtra

• Generating Leads for small and mid-markets by doing company research and mining contacts, approaching right party contacts to pitch in the products/ services, giving presentations and live demos, sending proposals, taking rigorous follow-up, negotiating and renegotiating, closing deals, managing accounts and maintaining customer relations. • Maintaining daily, weekly and monthly records to meet up the given targets. • Cross-selling and up-selling. • Managing events and operations. • Studying competitor products to have IT fluency. • Requirement Gathering, G-Suite Activation, Domain verification, G-Suite Admin Console, Migration of data from Exchange to Google Cloud.

Rajiv Gandhi It Park Hinjewadi

• Worked as an O2A ordering consultant to initiate order entry for PSTN, ISDN, Mobiles, and Telstra Business Broadband• Hands-on experience of working on various Telstra tools like MAXIM, SIEBEL, WAS, ONDB, AXIS, FLEXCAB, MICA, BIGPOND, MyIT, ESQ, EMPTOR, etc.• Raised different types of orders like New, Modification, Cancellation, Winback, and Change of Ownership, etc.• Worked in coordination with various teams within Telstra to ensure relevant queries are resolved on time• Worked as a quality auditor for the team and helped in training requirements whenever required