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Julian Breen is listed as Director of Operations | Transformational Leader | Start-Up Upscaler | Business Acquisition Integration | Customer Experience Devotee across Delivery, Client Success and Support at BaseUp Technologies Inc., a company with 6 employees, based in Greater Sydney Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Julian Breen.
Julian Breen previously worked as Director of Operations at Baseup Technologies Inc. and Chief Operating Officer at Swoop. Julian Breen holds Leadership Development Programme from Aim Education & Training.
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As Chief Operating Officer, I have over 20 years in the internet and telecommunications industry, and over 30 years in customer service.My superpower is creating high-performance teams through my transparent, collaborative, dynamic leadership style, helping transform under-performing organisations into customer-centric cultures.My focus for the last 3 years has been integrating and scaling over 10 small businesses that we have acquired, nationalising all my Operations teams (Field Operations, Customer Support, Customer Delivery, Network Engineering, Warehousing & Logistics, Infrastructure Design and Contract/Lease Management), while constructing national high-speed fixed wireless networks into metro and regional Australia, some of which are Government tenders which we have won.I am very proud of my 3 most recent achievements; my teams delivered record revenue closing out FY23, our Customer Retentions team reduced churn by 23% in its first 4 months of inception and won “Service Champion” (Runners Up) in 2023 Customer Service Institute of Australia (CSIA) Service Excellence Awards, and we exceeded our goal of improving our Customer Experience metrics across Google and Product Review each by 15%.
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Sydney, New South Wales, Australia
BaseUp enables flexibility to enterprise parking in Australia and the US. Our technology platform not only automates parking management, it generates untapped revenue possibilities for our clients and creates employee benefits for our clients, their staff and their associates.At BaseUp, I'm responsible for day-to-day operations including client launches.
Sydney, New South Wales, Australia
I am an experienced Executive with 20 years of practical business experience across various verticals within the Telecommunications industry. A successful people leader with key strengths in building and operationalising start-ups into wildly successful businesses, by carefully balancing Customer and Employee Experience with commercially sound business.
Sydney, Australia
After two very successful years at Superloop, I was promoted to lead all 6 Customer Support teams across a wide range of Support verticals, growing their Employee Engagement scores from 6.2/10 to 9.1/10 (the highest EE in the company) in that time.Additional key focus points for my final year at Superloop included maintaining our Net Promoter Score of 55.
Sydney, Australia
Some of my proudest workplace achievements came during my first two years at Superloop.Within 16 months, I had improved the Telco Contact Centre NPS from 15 to 55 (based on an unfiltered, rolling 3-month aggregate) using back-to-basics service excellence techniques, highly visible metrics dashboarding and persistent leadership.I introduced a monthly.
Sydney, New South Wales, Australia
Reporting to the COO, this was my final role at the wild ride that was Vocus, by which time the company had scaled to 2000 employees, and my team had grown to its peak of 100 with 6 direct reports. They were highly talented, multi-skilled Customer Service Delivery Teams, Data and Voice Technical Provisioning Engineering Teams and a senior Project.
Sydney, Australia
Promoted by the founder, James Spenceley into this role as we grew into other markets, specifically NZ. Our early acquisition of Maxnet saw the Network Deployments (Customer Service Delivery) team span into NZ and the creation of our first Network Operations Centre (NOC)My key successes in my second role at Vocus included integrating Customer Service teams.
Sydney, Australia
My employee number at Vocus was 5, having worked closely with the founder, James Spenceley, through our time together at COMindico.I was hand-picked to join Vocus because of my skills in both customer provisioning and network engineering across IP Data and IP Voice, my love of helping customers, because I'm easy to work with, I'm used to the pace and chaos.
Sydney, Australia
Sydney, Australia
Other employees you can reach at baseup.com.au. View company contacts for 6 employees →
Beth Messier
Colleague at Baseup Technologies Inc.Denver, Colorado, United States, United States
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CL
Carmen Lam
Colleague at Baseup Technologies Inc.Greater Sydney Area, Australia
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NG
Natalie G.
Colleague at Baseup Technologies Inc.Sydney, New South Wales, Australia, Australia
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JP
Jitendra Pawar
Colleague at Baseup Technologies Inc.Parramatta, New South Wales, Australia, Australia
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Quick answers generated from the profile data available on this page.
Julian Breen works for BaseUp Technologies Inc..
Julian Breen is listed as Director of Operations | Transformational Leader | Start-Up Upscaler | Business Acquisition Integration | Customer Experience Devotee across Delivery, Client Success and Support at BaseUp Technologies Inc..
Julian Breen is based in Greater Sydney Area, Australia, Australia while working with BaseUp Technologies Inc..
Julian Breen has worked for Baseup Technologies Inc., Swoop, Superloop, Vocus Communications, and Soul.
Julian Breen's colleagues at BaseUp Technologies Inc. include Beth Messier, Carmen Lam, Natalie G., and Jitendra Pawar.
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Julian Breen holds Leadership Development Programme from Aim Education & Training.
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