Jitendra Sinha Email & Phone Number

Gurgaon, India

Gurgaon, India

- Inputs and updates courses and Learning Objects into the LMS according to approved and defined standards- Creates course items and schedules offerings in the LMS- Manages the class roster and monitors enrollment, and provides status updates to stakeholders- Inputs the student feedback in the LMS- Provides records and generates management reports as required.- Addresses or escalates LMS issues to responsible groups- Maintains accurate information in the LMS for employees and managers to find applicable learning event- Coordinates with training participants, course facilitators and, when necessary, with external vendors- Guides and actions questions and issues to coordinate with region administrators in the Ericsson Training Centers.- Performs second line support for employees and operational line managers- Design Tool on Excel using macros (VBA)

Gurgaon

- Developing Macros- Installed BASE maintenance in SAP P40 - Maintain the customer installed base in SAP SMS(Service Management System) P40. Were we maintain the database of all the physically installed hardware of all the customers like , Bharti, Idea, BSNL, Telenor, VSNL, MTNL, etc. in different locations.- Software Delivery - In software delivery we provide the required software like (licenses, upgrade packages for hardware, Scratch Dump for new hardware) to customer against the provided purchase order (PO).- Resolving Employees SAP related issues - Resolving time reporting issues in SAP P12 One- Maintaining RPCM Tool- Maintaining ERICOLL (MS Share point)- SAP P50 Reporting

Jaipur Area, India

Drive Test is conducted for checking coverage criteria of a cell site with RF drive test tool. The data collected by drive test tool as Log files is analyzed to evaluate various RF parameters of the network.- Drive Route and Site Data for the sites to be driven is taken from customer- Drive Test LOG File of the specified Drive Route / Site is saved and the same will be handed over to customer at the end of the day- DT Resource identify routine field optimization issues like cable swapping, missing neighbors etc.,and rectify the same with the help of the customer.- Call testing (3G)- These include a wide range of call statistics such as calls setup time, calls per second, successful calls, failed calls, number of channel failures and more.- Crossed Feeder Analysis(2G & 3G)- The term crossed feeder is used to describe the problem that arises when the feeders for two or more sectors in a site are inadvertently connected incorrectly. This problem is most likely to occur during the initial setup of a site or subsequently during periodic site maintenance.- HSDPA and HSUPA- HSDPA (High-Speed Down link Packet Access) and HSUPA(High-Speed Uplink Packet Access), is a 3G mobile telephony protocol that extends and improves the performance of existing 3G mobile telecommunication networks utilizing the WCDMA protocols.- Physical Audit (2G & 3G)- This service is performed as a continuous RF engineering activity for preventive maintenance. It ensures optimum network performance to meet the Quality of Service (QoS) targets of the customer.- Customer Complain- Resolve different types of customer complains like, Call drop, Silent Call, Network Coverage, Call Echo problems, etc.

Bachelor Of Technology (B.Tech.), Electrical, Electronics And Communications Engineering, A

12Th, Pcm, A