Jitendra Sinha Email & Phone Number

India

AS ASM (ASSAM & NORTH EAST)

ASM(ASSAM & NORTH -EAST)

ResponsibilitiesInstrumental in planning & implementing repair functions for LAVA MOBILE phone while managing a team of over 18 ASC ensure timely completion of assigned tasks maintaining high levels of efficiency Appoint Asc of Entire NORTH -EAST regionHandle customer relations aspect & interfacing with the customers in order to understand their requirements & subsequent repairs management and supervise L1, L2, L3 level repairsAccountable for providing L1, L2, L3 component level service and handling escalations Determine training needs, identifying process gaps & conducting programs to enhance operational efficiency of the entire team; encouraging and implementing internal movements of advisorsAdept in handling & maintaining LAVA mobile phones with following activities: Repairs, Fault finding, Trouble shooting, with expertise in estimationResponsible for handling Assam & North-east region servicing of mobile phoneResponsible for giving product and serviceProcess training to mobile telecom productResponsible for handling the escalated customer complaintsManagement and supervision of LO, L1 and L2,L3 & L level repair of Mobile phone Responsibilities of making inward& outward Invoice & material DispatchingResponsible for Planning, developing and implementing strategies of Spares/Components/Inventory requirement on regular basis and fulfillment of Daily and urgent requirement

service manager

Manager EAST REGION(Service &L4 Repair )Instrumental in planning & implementing repair functions for MOBILE , FWP & FWT while managing a team of over 50 technicians ensure timely completion of assigned tasks maintaining high levels of efficiency Handle customer relations aspect & interfacing with the customers in order to understand their requirements & subsequent repairs management and supervise L3 and L4 level repairsAccountable for providing L1, L2, L3 & L4 component level service and handling escalations Determine training needs, identifying process gaps & conducting programs to enhance operational efficiency of the entire team; encouraging and implementing internal movements of advisorsAdept in handling & maintaining all types of phones with following activities: Repairs, Fault finding, Trouble shooting, with expertise in estimationJob work planning and target setting of workshop associates to achieve optimum job accomplishment and maximize customer satisfaction and accountable for any legal issues for Kolkata officeInstrumental in collecting and collating data and carrying out value-added analysis of various reports to facilitate strategy planning and decision making processDeft in using and streamlining Inventory Management System and procedure for effective stores management and inventory control and ensure ready availability of materials to meet requirementsAccountable for maintenance of equipment and other tools ensuring timely availability of the sameCarry out service promotional activities while monitoring monthly targets, reports and warranty claimsAppoint Asc of Entire east region

KOLKATAManager EAST REGION (Service & Repair East Region)& ROSE TELECOM MOBILEResponsibilities Responsible for handling east region servicing of TTSL; Responsible for givingL1,L2 &,L3 & L4 component level serviceProcess training to TTSL FWP, FWT & set top box of Reliance, Airtel, Dishtv, Tata Sky, WWILResponsible for handling the escalated TTSL, Reliance, Airtel, DishTV,TataSKY, WWILManagement and supervision of L3 and L4 level repair.Responsibilities of making inward& outward Invoice & material Dispatching Responsibilities of handling all legal issues of kolkata officeResponsible for Planning, developing and implementing strategies of Spares/Components/Inventory requirement on regular basis and fulfillment of Daily and urgent requirement

Responsible for handling east region servicing of intex technologies (east region)Appoint Asc of Entire east region Responsible for giving product and serviceProcess training to intex productResponsible for handling the escalated customer complaintsManagement and supervision of LO, L1 and L2 level repair.Responsibilities of making inward& outward Invoice & material DispatchingResponsibilities of handling all legal issues of kolkata officeResponsible for Planning, developing and implementing strategies of Spares/Components/Inventory requirement on regular basis and fulfillment of Daily and urgent requirement

Responsibilities Management and Supervision of L0, L1, L2 & L3 level Repair Centre of Motorola, Tellular,Axesstel & ZTE Mobile & fixed wireless phone Looking after the technical issues and product training of Motorola Mobile Phones level-2 center as well as 6 other level-1 centers in Howrah.Responsible for Planning, developing and implementing strategies of Spares/Components/Inventory requirement on regular basis and fulfillment of Daily and urgent requirement.Generation of Reports on Daily/Weekly/Monthly basis for branch office in Kolkata.Keeping the moral of the team high and motivate them to excel.Being the technical head responsible for the maintaining synchronization with Reliance and Tata Indicom concerned high officials.Handling all the legal and technical issues arising at Level -2 center.Working closely with the regional Motorola distributor and dealers in Bihar to handle the service related issues in the state.

Master Of Business Administration - Mba, International Business, 1St

Master Of Business Administration - Mba, International Business, 1St

Computer Hardware, Electronics And Networking

Course, Networking

Bachelor Of Science, Physics

Bsc, Physics