A skilled Service Engineering Manager with over 9 years of experience in IT service operations, I excel in enhancing customer satisfaction, streamlining operations, and managing stakeholder relationships. My expertise includes Linux system administration, virtualization, cloud platforms, and enterprise product support. I have a proven track record of resolving complex technical issues and delivering scalable solutions.At Microsoft, I led a team of Service Engineers, overseeing support cases, ensuring SLA adherence, and successfully resolving escalations. I boosted team productivity through the implementation of automated workflows.In my previous role at Nuance Communications, I led a team of SRC Engineers, overseeing global deployments for enterprise clients using the Digital Engagement Platform and Conversational AI. I increased issue resolution rates and reduced average resolution times through effective collaboration with cross-functional teams.I am committed to driving team growth and fostering partnerships to improve service quality and customer loyalty. Currently, I am pursuing an MBA in AI & ML, demonstrating my strong commitment to personal and professional growth.