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Jitendra Wagh is listed as Service Engineering Manager | Linux System Administrator | Passionate About Team Growth & Customer Satisfaction based in Pune, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Jitendra Wagh.
Jitendra Wagh previously worked as Service Engineer Manager at Microsoft and Lead Service Reliability Centre Engineer at Nuance Communications. Jitendra Wagh holds Bachelores Of Engineering, Information Technology, First Class from Sir Visvesvarya Institute Of Technologies, Chincholi, Nashik.
A skilled Service Engineering Manager with over 9 years of experience in IT service operations, I excel in enhancing customer satisfaction, streamlining operations, and managing stakeholder relationships. My expertise includes Linux system administration, virtualization, cloud platforms, and enterprise product support. I have a proven track record of resolving complex technical issues and delivering scalable solutions.At Microsoft, I led a team of Service Engineers, overseeing support cases, ensuring SLA adherence, and successfully resolving escalations. I boosted team productivity through the implementation of automated workflows.In my previous role at Nuance Communications, I led a team of SRC Engineers, overseeing global deployments for enterprise clients using the Digital Engagement Platform and Conversational AI. I increased issue resolution rates and reduced average resolution times through effective collaboration with cross-functional teams.I am committed to driving team growth and fostering partnerships to improve service quality and customer loyalty. Currently, I am pursuing an MBA in AI & ML, demonstrating my strong commitment to personal and professional growth.
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Maharashtra, India
As a Service Engineering Manager at Microsoft, I led a team of 15+ engineers, managing over 100 support cases daily. I ensured SLA adherence and resolved escalations, boosting team productivity by 30% through automated workflows. I collaborated with cross-functional teams to resolve product web issues and conducted root cause analysis for escalations. My efforts significantly improved processes and customer satisfaction.
Pune, Maharashtra, India
At Nuance Communications, I progressed from SRC Engineer to Senior Service Reliability Center Engineer, and finally to Lead Service Reliability Centre Engineer. I led a team of 15+ engineers, managing global deployments for 500+ enterprise clients using the Digital Engagement Platform. I improved issue resolution rates and reduced resolution times through effective collaboration with cross-functional teams. I also played a key role in Knowledge Management, creating use cases for bug identification and achieving high first-call resolution rates. My strategic hyper-care monitoring during customer onboarding significantly reduced alarm noise and boosted stakeholder confidence.
Pune Area, India
In my role as a Linux System Administrator at WinLinTech Solutions, I managed server alerts, installed operating systems, and provided technical support for Linux/Windows, Web Hosting, and virtualization. I also handled VM management, LVM file system management, and DNS configuration, ensuring smooth operations for the company.
Navi Mumbai, Maharashtra, India
As a System Administrator at Web Werks India Pvt. Ltd., In the Data Center and Web Hosting environment, I led a shared web hosting support team, implementing process improvements that elevated service efficiency by 30%. I delivered technical support and system administration for Linux and Windows-based environments within a high-availability Data Centre and NOC. Implementing HAProxy for Postfix load balancing reduced mailing issues by 40-45% and significantly enhanced performance.
Nashik
In my role as a Technical Support Engineer at Tecsys Solutions Pvt. Ltd., I excelled in providing technical support for Linux and Windows environments. I managed hosting packages, SSL certificates, and performed LVM management. Additionally, I installed and configured various servers and optimized databases to enhance system performance.
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Jitendra Wagh is listed as Service Engineering Manager | Linux System Administrator | Passionate About Team Growth & Customer Satisfaction.
Jitendra Wagh is based in Pune, Maharashtra, India.
Jitendra Wagh has worked for Microsoft, Nuance Communications, Winlintech Solutions Private Limited, Web Werks India Pvt. Ltd., and Tecsys Solutions Pvt. Ltd.
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Jitendra Wagh holds Bachelores Of Engineering, Information Technology, First Class from Sir Visvesvarya Institute Of Technologies, Chincholi, Nashik.
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