Jiten Patel Email & Phone Number

• Triage and monitor support tickets, escalate as needed • Utilize chat and remote support to address user issues• Assist with projects to improve the end user experience

• Documented support tickets, participated in root cause analysis • Implemented programs and assisted clients during their SaaS transition• Aided clients with Tier I and Tier II support with remote access as needed

• Engaged with consumers about the MOBĒ Program, scheduled appointments• Troubleshot issues regarding Activity Trackers, Time Trade, and Salesforce • Trained new agents and collaborate with leadership on scripting methods

• Invoiced and submitted documents for Accounts Payable• Facilitated product procurement and sourcing • Served as a liaison between sales and clients

Greater Minneapolis-St. Paul Area

• Reviewed and created initial authorizations for inpatient and outpatient services.• Answered incoming provider calls, verified member benefits and eligibility • Organized the department’s largest fundraiser of 2014, exceeding expectations by 50%

Greater Minneapolis-St. Paul Area

• Negotiated with hotels for best pricing and accommodations• Coordinated travel and overnight accommodations for employees • Completed call logs and reports

Eden Prairie

• Delegated and initiate projects. Coordinated and scheduled meetings• Led monthly payroll reporting and account reconciliations –reduced reporting time significantly• Researched and compiled information for prospective clients

Minnetonka

• Collected and integrated information from over 700 emerging companies• Evaluated competitors and customer data• Prepared and submitted company profiles to management

St. Paul, Mn

• Conducted laboratory experiments and assisted in assays for molecular biology, cell cultures, bacteriology and immunology tests• Completed routine analyses and recorded results in master database• Monitored strict light schedules to maintain consistency in the studies