Jitesh Donga Email & Phone Number

Bengaluru, Karnataka, India

As the Head of Operations and Community at Pratilipi, I oversee three key teams: Customer Success, Community Operations, and Content Operations. My role focuses on fostering a positive work culture, strategizing for revenue and content growth, nurturing author communities, and executing our vision of making Pratilipi world's largest self-publishing platform and an IP ecosystem.Beyond these roles, I try to help leadership across verticals, striving for a cohesive approach to shared… Show more As the Head of Operations and Community at Pratilipi, I oversee three key teams: Customer Success, Community Operations, and Content Operations. My role focuses on fostering a positive work culture, strategizing for revenue and content growth, nurturing author communities, and executing our vision of making Pratilipi world's largest self-publishing platform and an IP ecosystem.Beyond these roles, I try to help leadership across verticals, striving for a cohesive approach to shared goals and a unified work culture. From the early days in Bangalore to Pratilipi's current status, I've witnessed and contributed to our remarkable journey. My commitment remains to steer strategic decisions, projects, and overall business growth. Show less

Bengaluru, Karnataka, India

Building on my experience in developing the Gujarati community during its formative stages, I transitioned to spearhead community initiatives across 11 other Indian languages at Pratilipi. As the person overseeing operations and community managers, my role involved crafting strategies for the growth of active authors, the growth of long-form content, and the quality of our customer service. Managing key business metrics, our team successfully propelled the content library from zero to an… Show more Building on my experience in developing the Gujarati community during its formative stages, I transitioned to spearhead community initiatives across 11 other Indian languages at Pratilipi. As the person overseeing operations and community managers, my role involved crafting strategies for the growth of active authors, the growth of long-form content, and the quality of our customer service. Managing key business metrics, our team successfully propelled the content library from zero to an impressive 500,000 pieces in just two years. Simultaneously, we cultivated a thriving author community, witnessing a remarkable growth to 200,000 authors across the diverse landscape of 12 Indian languages. Show less

Bengaluru, Karnataka, India

I transitioned into the realm of writing after a career as an electrical engineer, finding my passion as an author. Before Pratilipi, I engaged in various roles in electrical engineering, gaining diverse experiences. However, captivated by the world of writing, I made a full transition and aligned myself with Pratilipi's compelling vision and mission. Joining as a Gujarati Community Manager, I channeled my engineering background and writing fervor to drive the growth of author communities, At… Show more I transitioned into the realm of writing after a career as an electrical engineer, finding my passion as an author. Before Pratilipi, I engaged in various roles in electrical engineering, gaining diverse experiences. However, captivated by the world of writing, I made a full transition and aligned myself with Pratilipi's compelling vision and mission. Joining as a Gujarati Community Manager, I channeled my engineering background and writing fervor to drive the growth of author communities, At Pratilipi I led the expansion of the Gujarati community from zero to 5000 authors, propelling me to apply these learnings to larger Indian languages. Show less