Jiteshwar Pal Email & Phone Number

New Delhi, Delhi, India

• Analyzed customer transaction data and loyalty program engagement from over 1 million users, identifying trends and insights that informed marketing strategies.• Developed predictive models to forecast customer lifetime value (CLV) and optimize loyalty program offers, resulting in a [20] % increase in retention rates.• Created dashboards using Power BI to visualize trends in customer behavior, aiding executive decision-making for program enhancements.• Analyzed lead generation data from Salesforce, identifying key trends that informed targeted marketing campaigns, resulting in a 15% increase in lead conversion rates.• Conducted data mining and statistical analysis on customer purchase history, contributing to a 20% increase in program redemptions through enhanced promotional strategies.• Assisted in segmentation analysis to tailor loyalty offerings, resulting in improved targeted marketing efforts and customer satisfaction scores.• Collaborated with the marketing team to assess the impact of lead generation efforts, providing insights that aided in the strategic adjustment of campaigns.

New Delhi Area, India

Worked closely with the management team to provide analysis and reporting on current and generated, reviewed, and distributed weekly and monthly dashboard reports to sales and marketing.Supported management with in-depth analysis and distributed sales metrics.Extract and process source data from CRM, ensure the quality of acquired data, and generate information delivered in different reporting formats including Excel and VBA.Generating and distributing the regular sales and revenue reporting (daily, weekly, and monthly sales, unit sales projections and forecasting, co-op expenditures, financial models for future business opportunities, monitoring primary and secondary sale data, etc.).Undertaking a primary role in goal setting and forecasting, developing tools for improving forecasting variances and reporting processes.Developing, maintaining, and distributing ad-hoc reports and special projects for CMO.Overseeing the continuous improvement and development of real-time, daily, weekly, monthly, and long-term reporting and insights for efficiency, market sell-through, and scalability.Participating in the quarterly forecast and annual budgeting including consolidating cleansing, and preparation of data.Preparing and delivering sales operations-related presentations to the sales organization and the executive team.Planning sales target Year basis & quarter basis & monthly basis.Maintaining Sales reports in CRM & Analysis of sales Reports. Analyzed weekly customer scorecards for overall sales and category sales, compared the current year to the prior year, and identified areas to improve and expand.Maintaining KPI of All Regions Area Sales Executive & BM’sPrimary and Secondary sales analysis based on – Region level, Branch level, State level, Town level & SKU level.

Noida, Uttar Pradesh, India

• Import & Export data in ELOQUA (an Oracle Tool) and Salesforce• Creating and managing data segmentation using ELOQUA for business emailing• Campaign/Leads management in ELOQUA/SFDC• Business emailing using country compliance, e.g. GDPR, CASL, etc.• Data Filtering, Data mapping, File translation, Data Transformation, Data Cleaning and Report Generation• Spearheaded lead generation initiatives for Avaya, resulting in a 30% increase in qualified leads for new telecommunications products within targeted verticals.• Analyzed customer data from SFDC and Eloqua systems to identify trends and insights, enabling the development of targeted marketing strategies that improved lead conversion rates by 18%.• Developed and maintained performance dashboards to track lead generation activities, presenting insights into senior management for strategic decision-making.

Noida Area, India

• Analyzed performance metrics for 100+ agents daily, tracking KPIs including productivity, quality scores, and attendance using advanced Excel analytics• Developed and automated monthly executive dashboards using PowerPoint and Excel, reducing report preparation time by 40%• Created and maintained comprehensive MIS reports for clients, achieving 100% on-time delivery and accuracy• Streamlined data analysis processes using advanced Excel functions (Pivot Tables, VLOOKUP, INDEX-MATCH), improving reporting efficiency by 30%• Designed and implemented VBA Macros for daily operations, reducing manual processing time by 60% and eliminating data entry errors• Implemented knowledge-sharing initiatives through bi-weekly team meetings, increasing team efficiency by 20%• Developed data-driven client solutions through systematic analysis of historical data, resulting in 30%.

Noida Area, India

• Conducted data analysis and validation to ensure the accuracy and reliability of datasets, enabling informed decision-making.• Managed and produced various Management Information System (MIS) reports, providing actionable insights that informed strategic initiatives.• Oversaw work assignments and task management through the FCRM system, improving workflow efficiency and accountability within the team.• Analyzed data and key performance metrics to identify opportunities for operational improvement, leading to enhanced productivity and streamlined processes.