• Co-ordinated and completed ISRO & KSRTC project (VLTD installation and generation of certifications)• Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.• Educated customers on available processes and services to increase sales.• Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.• Forecasted product sales and achieved quarterly and annual sales objectives.• Created professional sales presentations to creatively communicate product quality and market comparisons.• Monitored sales team performance and provided training to help reach targets.• Boosted team morale and overall sales volume by creating incentivizingsales contests.

Working as Network engineer in JUNIPER NETWORK, for ERICSSON projects,Implementing VODAFONE ISP network all over KERALA.Provide day to day support for internal network/WAN infrastructure and connectivity requirements. Troubleshooting Network issues.• Working knowledge on MPLS Network and BGP, ISIS protocol.• Troubleshooting corporate customer related issues.• Technical documentation. Significantly contributed in preparing post implementation Documents of small Network’s and system.• IOS up gradation, troubleshooting the hardware problems in JUNIPER routers and switches.• Skillfully steered network infrastructure and planning and design of enterprise local- area/wide area network (LAN/WAN) solutions. Successfully handled data network issues in and around sites and providing solutions.• Used remote control tool to assisted user when needed.• Follow all escalation procedures according to service Level agreement.• Engineered and implemented filtering and routerdistribution.• Designs and implements LAN/WAN using switching and router technology.• Installation of JUNIPER Switches and Routers according to the standards.• Ability to communicate technical info and ideas so other team members will understand.• Expert in troubleshooting the existing networks.• Commissioning JUNIPER Switches and Routers.• Integration of JUNIPER Routers and Switches• Installation of cards in MX960, MX104, MX480 series router at core end.• Troubleshooting network relate disuses with critical priority.• Upgrading and backups of router configuration files.• Team Management and Provide Technical Support for customer related Issues.

• Acting as a central point for client support and clients designated mid-level support consultant.• Performed installation and termination voice.• Troubleshoot issues related to network and server.• Managed resolution in bound technical calls quickly, professionally and efficiently diagnose hardware, software, printing and network connectivity issues, including LAN, WAN, over the phone.• Troubleshoot software applications Follow all escalation procedures according to service Level agreement.• Researched issues when answers are not readily available with the use of Web tools and search engines database. Monitored all open issues to ensure business expectations are met.

» Assessed system problems with the network, software or hardwarecomponents by running diagnostics, trying solutions and upgradingdevices when necessary.» Completed repairs or submitted replacement orders for equipment thatwasn’t performing at capacity.» System Installation, Configruation & Upgrading