Jithin Subramanian Email and Phone Number

*Handled the Customer Service of 9 Different Brands like Hyundai, KIA, Genesis, Isuzu, etc. by differentmediums like Calls, Chats, Emails, Whats app, and Social Media.*Provided excellent customer service by efficiently resolving issues and responding to inquiries.*Conducted surveys to determine customer opinion of products and services.*Listened to customer's questions and concerns to provide answers or responses.*Built strong relationships with the field operations team to support business development opportunities andimprove service.

*Educated customers on promotional options, sales policies and methods for obtaining desired resultsfrom company offerings.*Resolved concerns with products or services to help with retention and drive sales.*Maintained accurate and current customer account data with manual forms processing and digitalinformation updates.*Helped large volume of customers every day with positive attitude and focus on customer satisfaction.Contacted potential customers to capitalize on sales opportunities.

*Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving concerns.*Offered advice and assistance to customers, paying attention to special needs or wants.*Clarified customer issues and determined root cause of problems to resolve product or servicecomplaints.*Tracked customer service cases and updated service software with customer information.*Processed customer service orders promptly to increase customer satisfaction.

*Promoted available products and services to customers during service, account management and ordercalls.*Developed and maintained relationships with key accounts and existing customers.*Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.*Followed up on web leads, per-qualified contacts and converted potential customers into salesappointments.*Developed working knowledge of CRM to effectively track sales leads and activities.