Jiyaad Naeem Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Santa Monica, California, Us

- Lead quarterly process with Sales Ops to setup forecasting and quotas for sales team (~ $1 billion revenue per quarter) - Lead configuration of 3rd party integrations with external vendors (Monday.com, Data.AI (App Annie) and more)- Sole admin to build E2E workflows with Salesforce, Ironclad and Monday.com to streamline Legal & Creative Production Processes - Created monthly SLA reports for senior leadership outlining our Salesforce team’s performance on support requests- Main admin responsible for Salesforce onboarding & provisioning for new and existing users (~1500+ users)- Lead Scrum Standups, and Sprint Planning with SF Admin & SF Engineering team to unblock issues and prioritize work - Created / updated Flows & Workflows to improve sales rep efficiency and resolve 3rd party integration limitations

Richmond, Va, Us

- Leading client sessions, gathering /prioritizing requirements (user stories) & creating solution documentation- Configured data integration and automations including alerts & process builder to solution for business needs- Lead weekly sprint review meetings to review enhancements and prioritize sprint backlog- End user training documentation and workshops to ensure understanding and user adoption of customizations- Salesforce Security - ongoing maintenance and structuring of roles/profiles/permission sets/sharing Settings

New York, New York, Us

- Created Salesforce.com reports measuring retention, churn, and quarterly sales targets with Sales Operations team- Created the first marketing conversion PowerBI dashboard allowing product team to track over $50 Million in direct mail spend for the first time in company history from Salesforce.com and other databases- Export, transform, loaded data from Salesforce.com, Google BigQuery & SQL databases to create new product insights metrics gauging how much value our product is delivering in market- Launched, configured, trained 75% of company on internal ‘Voice of Customer’ feedback portal to prioritize most desired features and update product roadmap accordingly- Enhanced / owned PowerBI email dashboard allowing 50+ sales reps to prove email results to 1100+ clients- Performed cohort analysis of newly launched product to prove 15% uptick in customer sales upon adoption- Used Azure Devops (Jira) engineering team data to present monthly product / engineering lookbacks allowing leadership to see where engineering teams spent effort and forecasted features at risk for missing deadlines- Managed weekly PowerBI churn report highlighting upcoming cancellation requests made, saved, and $ lost- Gathered requirements, customized, and rolled out Aha! product roadmap software to 70% of entire company so engineering and product teams to provide one source of truth for our development roadmap

Paris, Paris - Issy-Les-Moulineaux, Fr

- Gathered requirements and user stories for Salesforce.com inventory management project- Managed 20+ resources for global Data Lake project migrating data from 20+ source systems to enable reporting for executives through Tableau and saving over 1200+ man hours every year- Managed Robotics Process Automation project (Blue Prism) expected to save company 100+ man hours every quarter- Oversaw evaluation of 30+ legacy applications for retirement or migration to new cloud environment- Acted as BA & PM for global Workday project to validate user bank details in real time and create new daily integration with Concur travel & expense system (Successfully launched to over 50,000 users)- Enabled transition from Waterfall to Agile Methodology while obtaining ScrumMaster Certification

Edison, New Jersey, Us

- Created automated decision-based marketing journeys in SaaS CRM (Infusionsoft / Keap) to increase engagement and sales by 400%.

Dublin 2, Ie

- Owned and ran user requirement sessions with various stakeholders to ensure Salesforce.com solution addressed all needs- Created business and functional requirements documents with user stories and business process maps for Salesforce.com project- PMO to roll out 500 iPads to salespeople with Veeva /Salesforce.com enabling digital sales presentations- Created walkthrough document enabling 500 new users to setup their new Salesforce.com / Veeva enabled iPads - Translated complex processes into expected user and app workflow