J Knapp Email & Phone Number

Minneapolis, Minnesota, United States

Taking/processing both emergency and non-emergency calls from private citizens and multiple agencies while dispatching appropriate public safety responders including but not limited to: Law Enforcement Officers, Firefighters, Emergency Medical Services, and Behavioral Crisis Interveners, and Animal Control.

Shoreview, Minnesota, United States

• Executive Office Research and Remediation Analyst working on the Executive Office Complaints Management team case backlog • Maintained department tracking systems for large caseload management with SharePoint and Excel VBA • Assisted in the creation of training materials which covered processes, corporate policies, problem solving, federal and local law, systems training, and guides - working with a team of coworkers independently outside of assignment requirements to continue to improve documentation and training materials• Learned multiple banking systems including Hogan mainframe and 20+ other document and information retrieval programs

Shoreview, Minnesota, United States

• Executive Office Research and Remediation Analyst working on the Executive Office Complaints Management team case backlog • Maintained department tracking systems for large caseload management with SharePoint and Excel VBA • Assisted in the creation of training materials which covered processes, corporate policies, problem solving, federal and local law, systems training, and guides - working with a team of coworkers independently outside of assignment requirements to continue to improve documentation and training materials• Learned multiple banking systems including Hogan mainframe and 20+ other document and information retrieval programs

Shoreview, Minnesota, United States

• Education Assistant, worked with students 6th-10th grade in special education settings• Assisted in the planning and implementation of the students’ daily programs under the direction of licensed staff• Observed, recorded, and collected data on behavior and specific IEP goals• Maintained positive, professional relationships with students, staff and student families

Saint Paul, Mn

• Worked with clients with serious and persistent mental illnesses and or substance use disorders • Interacted with clients by developing relationships and conducting tasks that were directly related to client care • Monitored treatment plan compliance and maintained updated knowledge on the implication of service and behavior plans• Diffused and deescalated potential/active behavioral emergencies

River Falls, Wi

• Led the advocacy program for victims of interpersonal violence, including but not limited to sexual assault, child abuse, and human trafficking • Worked with clients of all ages while maintaining their confidential information/records• Connected survivors to resources including but not limited to legal, medical, housing, counseling, education, and support groups• Hired and trained all volunteer response advocates/interns to staff crisis line while continuously developing and improving training curricula • Worked with other victim service programs and community organizations • Helped SART to develop and manage fundraising and outreach events

Bachelor Of Arts - Ba, Art History, Drawing Emphasis

Activities and Societies: Student Government Association SenateMajor in Art History with an emphasis on Drawing. Minor in Sociology..

Master'S Degree, Marriage And Family Therapy/Counseling

Currently enrolled in program.