Johnson Dao Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

• Provided technical expertise in the monitoring of newly discovered threats and attacks• Lead a range of highly specialized and complex security initiatives, including enhanced monitoring, threat intelligence, and threat hunting• Conducted research, analysis, and evaluation of leading-edge cyber defense methods/technologies• Provided technical expertise, consultation, and training in areas of incident response and advanced threat monitoring, to the team members and customers

Toronto, Ontario, Canada

• Provided remote IT support to a wide range of clients in multiple ministries across the province.• Provided multi-tier IT hardware and software support to ensure uninterrupted operation of Ministry hardware and software by regularly monitoring, identifying, diagnosing and resolving IT technical incidents and requests in accordance to ITIL incident, change, configuration, project, time and problem management practices.• Provided provisioning support of desktop assets, mobile devices… Show more • Provided remote IT support to a wide range of clients in multiple ministries across the province.• Provided multi-tier IT hardware and software support to ensure uninterrupted operation of Ministry hardware and software by regularly monitoring, identifying, diagnosing and resolving IT technical incidents and requests in accordance to ITIL incident, change, configuration, project, time and problem management practices.• Provided provisioning support of desktop assets, mobile devices, networking/VPN, and telephony services.• Worked collaboratively with internal partners and staff in the end-to-end incident and problem resolution.• Ensured resolution of issues and requests are completed in accordance with service level agreements. Show less

Toronto, Ontario, Canada

Hamilton

* Using VMware vSphere to create security attack and defend scenarios that can be utilized in a student lab environment.* Assist in troubleshooting any computer or other hardware/software technology issues.* Supporting a healthcare project that involves integrating IoT technology in an old-age home environment.*Testing and implementing software within the lab.*Research security vulnerabilities in IoT smart devices that include: TV's, watches, speakers, refrigerators, etc.

Hamilton, Ontario

• Responsible for providing technical support services to client and resolving issues that include systems crashes, network slowdowns, connectivity problems, browser issues, security breaches, virus infection and more.• Supported and troubleshooted systems (Windows & Mac OS), mobile devices, printers and peripherals• Provided IT remote access for customer facing issues out of their scope.• Responded to user service request and resolve trouble tickets• Ensured the best quality of… Show more • Responsible for providing technical support services to client and resolving issues that include systems crashes, network slowdowns, connectivity problems, browser issues, security breaches, virus infection and more.• Supported and troubleshooted systems (Windows & Mac OS), mobile devices, printers and peripherals• Provided IT remote access for customer facing issues out of their scope.• Responded to user service request and resolve trouble tickets• Ensured the best quality of service is provided while addressing and resolving technical issues Show less

Bachelor Of Technology - Btech, Software Engineering Technology

Advanced Diploma, Network Engineer And Security Analyst