Jason Smith Email & Phone Number

Fort Mill, South Carolina, United States

• Supported clients and internal sales/clinical team in the Central Region as the primary contact for all informatics-related communications.
• Successfully deployed Quantum Informatics-21 platform with Live Vue clinical remote monitoring system to hospitals in the Central Region.
• Developed a first-ever process to install every new client with Informatics and Best Practices at time of go-live.
• Lead in the onboarding and education of three new Informatic Associates
• Collaborated with internal project managers regarding strategic planning on projects.
• Fostered a knowledge and awareness of customer, client, and industry Best Practice standards to enhance clinical software application and improve patient care.

Fort Mill, South Carolina

• Understood clinicians’ unique workflow and needs to configure clinical EMR software to meet their needs.
• Conducted administrative and end user training to clinicians and IT users on functionality of clinical software.
• Supported clinicians and staff on-site during go-live in operating rooms and various procedural areas of the hospital.
• Shared 24/7 support call rotation, supporting the client and escalating as needed for resolution.
• Reported system errors, software bugs, and client feature requests via issue tracking software to engineers.
• Created online eLearning LMS modules for client software education and training.

Charlotte, North Carolina

• Perform specialized Electromyography/nerve conduction studies on 8-10 patients daily.
• Assess patient insurance eligibility and benefits verifications for an average of 50 patients a week.
• Initiate prior authorization process for an 11 physician practice with commercial insurance, Medicare and Medicaid patients to determine best option based on insurance benefits.
• Establish patients with alternative, cost-effective medication options (i.e. pharmaceutical patient assistance programs, Medicaid, community outreach programs, cheaper pricing / generic alternatives).
• Convert ICD-9 to ICD-10 coding including CPT coding for patient billing.
• Reconcile (Explanation of Benefits) EOB’s, payor contracts, facility & physician billing, and reimbursement fee schedules to assess insurance and patient obligations.

Gastonia, North Carolina

• Performed specialized Electromyography/nerve conduction studies on 8-10 patients daily.
• Provided clinical telephone support for 3 neurologists and 3 neurosurgeons. This included triaging incoming calls, assessing needs, giving appropriate clinical options and facilitating referral to physicians, health.
• Managed 50 patients onboarding process per week.

Bachelor Of Science, Information Technology, 3.92

Activities and Societies: Phi Kappa Phi

Associate Of Applied Science, Information Technology