Jason Smith Email & Phone Number

Fort Mill, South Carolina, United States

•Supported clients and internal sales/clinical team in the Central Region as the primary contact for all informatics-related communications.•Successfully deployed Quantum Informatics-21 platform with Live Vue clinical remote monitoring system to hospitals in the Central Region. •Developed a first-ever process to install every new client with Informatics and Best Practices at time of go-live. •Lead in the onboarding and education of three new Informatic Associates•Collaborated with internal project managers regarding strategic planning on projects.•Fostered a knowledge and awareness of customer, client, and industry Best Practice standards to enhance clinical software application and improve patient care. •Recommend systems enhancements to implement for improved workflow and effectiveness.•Installed 3rd party medical devices, tested connectivity and validation of data in procedural areas and operating rooms. •Performed on-site software, hardware, and device troubleshooting.•Configured and deployed Live Vue clinical remote monitoring system for multi-department hospitals. •Created ad hoc training material and reports for clients and internal staff utilizing several software including SQL reporting tool, Excel, PowerPoint, and eLearning LMS modules. •Supported sales team by providing demos and providing on-site or remote informatics support.•Worked on moderately complex problems where analysis of situations and data requires evaluation. •Exercised judgment within defined procedures, policies, and procedures selecting different methods and techniques for obtaining solutions•Interpreted data and drew conclusions regarding results used in presented material to clients and internal staff.

Fort Mill, South Carolina

•Understood clinicians’ unique workflow and needs to configure clinical EMR software to meet their needs.•Conducted administrative and end user training to clinicians and IT users on functionality of clinical software. •Supported clinicians and staff on-site during go-live in operating rooms and various procedural areas of the hospital.•Shared 24/7 support call rotation, supporting the client and escalating as needed for resolution. •Reported system errors, software bugs, and client feature requests via issue tracking software to engineers. •Created online eLearning LMS modules for client software education and training. •Created and maintained instruction manuals and training documents to ensure thorough user education.

Charlotte, North Carolina

•Perform specialized Electromyography/nerve conduction studies on 8-10 patients daily.•Assess patient insurance eligibility and benefits verifications for an average of 50 patients a week. •Initiate prior authorization process for an 11 physician practice with commercial insurance, Medicare and Medicaid patients to determine best option based on insurance benefits. •Establish patients with alternative, cost-effective medication options (i.e. pharmaceutical patient assistance programs, Medicaid, community outreach programs, cheaper pricing / generic alternatives).•Convert ICD-9 to ICD-10 coding including CPT coding for patient billing. •Reconcile (Explanation of Benefits) EOB’s, payor contracts, facility & physician billing, and reimbursement fee schedules to assess insurance and patient obligations. •Perform system maintenance, troubleshooting and upgrades for 7 systems in neuro-diagnostic lab operating on TECA synergy and Viking platform. •Implemented new electronic medical records system (Cerner) in 2012 as a super user and trained 30 employees on software applications during and after “go-live”.

Gastonia, North Carolina

•Performed specialized Electromyography/nerve conduction studies on 8-10 patients daily.•Provided clinical telephone support for 3 neurologists and 3 neurosurgeons. This included triaging incoming calls, assessing needs, giving appropriate clinical options and facilitating referral to physicians, health care facilities and community resources.•Managed 50 patients onboarding process per week.

Bachelor Of Science, Information Technology, 3.92

Activities and Societies: Phi Kappa Phi

Associate Of Applied Science, Information Technology