Jj Haslup Email & Phone Number

Phoenix, Arizona, United States

• Prompt Engineering: Utilize AI for analysis, improving insights and generating actionable recommendations for service and product enhancements.
• Strategic Planning: Partner on forecasting and monitoring support needs for upcoming product changes, migrations or issues ensuring resource allocation aligns with business objectives.
• Feedback Integration: Gather and synthesize customer feedback to provide strategic insights to product teams, driving continuous improvement and… Show more
• Feedback Integration: Gather and synthesize customer feedback to provide strategic insights to product teams, driving continuous improvement and innovation.
• Product Launch Leadership: Orchestrate the launch of new products to Care teams, ensuring seamless integration into existing operations and enhancing customer support capabilities.
• Team Management: Manage a team of project managers, fostering collaboration and aligning cross-functional efforts to achieve strategic goals.

Arizona

• Manage a team of analysts across multiple international locations.
• Lead the implementation of a global quality program for domestic and international contact centers in 10+ countries.
• Manage and administer interaction monitoring and analytics software for the organization.
• Create, analyze, report and present data and findings about agent performance and the customer experience to all levels of executive leadership
• Assist in design of all quality monitoring forms and… Show more
• Assist in design of all quality monitoring forms and criteria.