Jj Haslup Email & Phone Number

Phoenix, Arizona, United States

• Prompt Engineering: Utilize AI for analysis, improving insights and generating actionable recommendations for service and product enhancements.• Strategic Planning: Partner on forecasting and monitoring support needs for upcoming product changes, migrations or issues ensuring resource allocation aligns with business objectives.• Feedback Integration: Gather and synthesize customer feedback to provide strategic insights to product teams, driving continuous improvement and… Show more • Prompt Engineering: Utilize AI for analysis, improving insights and generating actionable recommendations for service and product enhancements.• Strategic Planning: Partner on forecasting and monitoring support needs for upcoming product changes, migrations or issues ensuring resource allocation aligns with business objectives.• Feedback Integration: Gather and synthesize customer feedback to provide strategic insights to product teams, driving continuous improvement and innovation.• Product Launch Leadership: Orchestrate the launch of new products to Care teams, ensuring seamless integration into existing operations and enhancing customer support capabilities.• Team Management: Manage a team of project managers, fostering collaboration and aligning cross-functional efforts to achieve strategic goals.• Budget and Partner Management: Strategically manage budget allocations and manage partnerships to drive initiatives that improve customer satisfaction and promote product adoption. Show less

Arizona

• Manage a team of analysts across multiple international locations.• Lead the implementation of a global quality program for domestic and international contact centers in 10+ countries.• Manage and administer interaction monitoring and analytics software for the organization. • Create, analyze, report and present data and findings about agent performance and the customer experience to all levels of executive leadership• Assist in design of all quality monitoring forms and… Show more • Manage a team of analysts across multiple international locations.• Lead the implementation of a global quality program for domestic and international contact centers in 10+ countries.• Manage and administer interaction monitoring and analytics software for the organization. • Create, analyze, report and present data and findings about agent performance and the customer experience to all levels of executive leadership• Assist in design of all quality monitoring forms and criteria.• Implementation of new tools and vendors around quality management and the customer experience.• Testing and analysis of new products tools and services• Increase customer and employee satisfaction. Show less