• Manage day-to-day operations of the Master’s of Social Welfare Program• Focus was on process improvement for MSW advising.• Spearhead the onboarding process to orient the new class of the Master’s of Social Welfare students• Audit enrollments of students to ensure they are on track to graduate and be successful in their programs.• Troubleshoot technical issues and collaborate with campus partners to optimize the user experience.• Create email campaigns via Mailchimp to boost engagement and to update students of any changes in the school.• Track enrollment and analyze student behavioral trends in order to make recommendations to Department in order to implement new policies, provide preventative measures or to launch new programs to boost student satisfaction.• Review and disburse deprtmental award packages.• Practice conflict resolution tactics as the first line of contact for students and liaise between students and the Department (faculty and the leadership administration).• Schedule, plan and implement events to boost community building within the cohorts of the program.

•Analyze and interpret data for production of visa documents for new and continuing degree-seeking and visiting summer students.•Serve as a liaison to the UHS and the Financial Aid Office.•Serve as Berkeley International Office’s Financial Aid lead to disburse our Need-Based Awards, Merit Scholarships and Parent Grants to students in need.•Received two SPOT awards: For assisting with Berkeley International Office’s Global Bears Festival and for my part in assisting with awarding students in need for our COVID-19 Spring and Summer 2020 funding.•Currently leading an International Peer Mentorship program (around 200+ students) to enhance a sense of belonging within our students.•Previously led other programming initiatives such as our BIO Bears Meetups to enhance student engagement both on and off campus.•Assist with the international student orientation each semester, presenting on a multitude of topics such as Academic Success of Graduate and Undergraduate students, and Transfer Student Resources.

• Served as a resource for continuing students, staff and faculty in providing information using department policies, resources and personnel.• Maintained knowledge of Full-Time MBA Program processes in order to provide back up when needed.• Recommended and implemented strategies to improve the workflow of processes for both the Student Experience and Academic team.• Focused on communication methods in order to improve student engagement including but not limited to making website updates, creating flyers, and sending out newsletters to current students.• In collaboration with student clubs and the Student Experience team, organized, planned and coordinated events throughout the semester including orientation for incoming students.• In collaboration with the Academics team, provided frontline advising to continuing students.• Audited academic reports to ensure accuracy of student records.• Handled department expenses and created purchase orders for vendors.

• Held one-on-one meetings with students of concerns in order to boost academic performance and student retention;• Held weekly meetings with ONCAMPUS Boston staff and provided weekly reports on student attendance and academic performance;• Worked with the Student Support Advisor, Center Director and Academic team to foster and promote positive attendance strategies for students;• Maintained communication with faculty members about students’ academic progress in order to improve student support;• Co-taught a support course, University Success Workshop, which focused on topics such as Title IX, healthcare and cross-cultural communication; • Prepared, audited and provided statistical reports for the ONCAMPUS Summative Results data for presentation to professional, sponsorship and academic bodies;• Constructed class schedule alongside the Center Director each semester;• Ensured all students were registered in appropriate courses in accordance with university deadline;• Advised students in selecting courses for each semester;• Maintained student schedules on management information systems and streamlined data between ONCAMPUS Boston and ONCAMPUS Boston’s host university;• Acted as backup Student Success Advisor to cover I-20 processes and meetings with admissions team.

• Served as a Designated School Official (DSO) for incoming F-1 students;• Upheld Department of Homeland Security regulations;• Advised 220+ graduate international students through enrollment to matriculation;• Maintained student records through Salesforce, and created weekly reports; • Collaborated with other departments such as recruitment and student services to enhance student experience.

• Assisted the Associate Librarian with clerical activities;• Facilitated the I-Share department with daily operations such as processing book requests from other libraries throughout the state; • Gained two years of library research experience including strong knowledge of accessing print and digital resources; • Supported faculty and students.