A driven, adaptable and dynamic individual passionate in delivering the best possible service in line with business strategy, analysis and continuous improvement of internal process and management of client and third-party relationships. Ensuring performance against Service Levels, whilst managing departmental budget and adherence to compliance regulations.Organised and logical in approach to service delivery and continuous improvement of the customer journey whilst upholding the core values of the business. An effective communicator at all levels with proven ability to articulate to key stakeholders.