Juan Murcia Email & Phone Number

El Salvador

•Responsible for Infrastructure, Software, and Telephony for Wallenius Wilhelmsen offices, planning and supervise the support service with contractors in Central and South America (El Salvador, Panama and Brazil)•Organize and develop projects related to Infrastructure/Software and keeping constant communication with project/s owner, stakeholders and providers for changes, risk, updates, communication, etc. •Point of contact between other IT areas (Dev, Network, Infra.) and final users to providing support with internal/external applications for Wallenius Wilhelmsen Group to guarantee SLA’s stats and objectives to grant a better customer experience using new technologies.

San Salvador, El Salvador

•Responsible to develop infrastructure/Telephony upgrades and being involve between Crowley Central America/US offices and providers for IT and business projects.•Able to obtain SLA's with providers, stakeholders and project owner using ITIL guidelines according to get a better negotiation and parameters.•Perform system administrative tasks on Windows, providing support and guidelines between programmers and final users related with internal applications issues in special for Logistics and Liner groups inside Crowley.

San Salvador, El Salvador

•L1 and technical support for end users of PC, printers, scanners, handhelds. Perform system administrative tasks on Windows via telephone, create remote connections and assist users for all company offices, first point of contact between user/s and resolution teams.•Monitoring network equipment and alerts, inform any issue to corresponding contact in Network, Infrastructure team, and ISP.

San Salvador, El Salvador

•Resolve all claims generated and provide support by mobile phones and prepaid and post-paid customers of Telefónica El Salvador, in addition, to support for Blackberry and Roaming service. Use of tools allowing to generate a resolution to customer phone CDMA and GSM to guarantee correct services. Provide customer care related to contract details, assisting to obtain the correct information to present a complaint or a request between the customer and Telefonica avoiding future or declined claims