João Lucas Da Silva Email & Phone Number

Curitiba, Paraná, Brasil

Curitiba, Paraná, Brazil

As an IT Support Coordinator, I work closely with IT leadership to oversee projects and ensure smooth IT operations. I coordinate the technical team, defining work schedules and prioritizing tasks. This includes scheduling visits for technicians and coordinating service desk, service support, and field services. I also manage service levels, evaluate performance, and prepare operational and managerial IT and business reports to keep stakeholders informed.In addition, I'm specializing in solving second-level problems, providing effective solutions for complex technical issues. My experience in coordinating technical support services ensures that the organization receives timely and efficient support, while collect and analyze post-service information helps to improve the customer service process.

Curitiba, Paraná, Brazil

1. Customer Service on the Cloudfy Platform:→ Provided customer service support for Cloudfy platform→ Assisted customers with integrated inventory management system, bank reconciliation, cash flow, etc.→ Utilized various communication platforms including chat (Tawk.to), remote access, telephone, WhatsApp, and videoconferencing;2. Post-Service Information Collection:→ Collected post-service information from customers→ Analyzed data to improve the company's business decision-making process→ Used customer feedback to improve the customer service process3.Contribution to Company's Wiki Expansion:→ Contributed to the organization and elaboration of materials for the expansion of the company's wikis→ Used DokuWiki to create and update company wikis, based on the analysis of the information obtained from the questionnaire and experience of assistance provided

Curitiba, Paraná, Brazil

Curitiba, Paraná, Brazil

Civil Servant in the exercise of surveillance, prevention and control of endemic and infectious diseases.

Curitiba E Região, Brazil

Curitiba, Paraná, Brazil

→ Answering and categorizing calls.→ Repaired and maintained computer systems, networks and printers and various softwares around design.→ Diagnosed and resolved hardware and software issues→ Provided customer service and communicated technical concepts to field support→ Conducted data backups and migrations.→ Support for Windows and Linux operating systems.

Curitiba, Paraná, Brazil

Assist in customer service and clarification of doubts to clients;Update and enter with the data into system;Organize sector files and documents;

Curitiba, Paraná, Brazil

Performed various activities to support accounting/administrative practices.